Acts as a senior leader across the Evo business, in all departments and functionsBuilds strong cohesive teams across the Evo business, with a focus on engagement and trustOptimize productivity and staffing levels across areas of responsibilityRepresents Evo as a leader in car sharing and new mobility - internally and externallyAccountable for and leader of the Fleet Manager and Fleet TeamResponsible for partner relations with key OEM patterns, including Toyota, and other key suppliers including refueling vendor(s)Responsible for the overall fleet of vehicles, vehicle licensing and ensuring that the fleet maintains high availability standards to drive member convenience and utilization/revenue targetsResponsible for fleet acquisition, vehicle infleeting and remarketing initiatives, and developing strategies that maximize the utility value of the fleetOverall leadership and direct management of the Manager for Collision Repairs and Partner RelationsAccountable for collision repairs and ensuring vehicle cycle times are efficient and vendor repair costs are fair and accurateAccountable for leadership of the Admin and Claims Manager and TeamAccountable for all Evo business administrative functions, related to Member acquisition, processing of members tickets and tows, and other administrative tasks as assignedAccountable for all claims functions including the effective management of the claims management database, ensuring effective communications with ICBC, accident investigations, Member experience and follow-up, as well as the recoveries of any outstanding feesAccountable for, and leadership of, the Fleet Support Manager and TeamEnsuring that vehicles are clean, safe, and available to be rented by MembersResponsible for the strategizing of vehicle relocation and execution to maximize the utilization of the fleetResponsible for the Vehicle Fuel delivery including any Fuel card programs

Provides strategic oversight and leadership for the customer facing side of the Evo business, including the Evo call centre, strategic partnerships, location strategy, and overall member experience.

Management and coaching of a team of up to 14 Insurance sales agents. Responsible for engagement and recruitment for the entire Contact Centre. Management and communication of change to staff and fellow team members. Responsible for insurance and membership sales, unit count and expense targets. Management of Member Experience through team members and resolution of complaints.Exceeding both sales targets and member experience targets for 3 straight quarters.Increasing Engagement of entire Contact Centre.Coaching 3 members of team from below targets to over 100% of targets for 3 consecutive targets.2012 BCAA United Way Campaign team member resulting in United Way Award for Greatest Impact by Large Employers.

• Coach and inspire team of seventeen Insurance Advisors and one Assistant Manager• Effectively communicate and align the location’s activities with the corporate strategy • Maintain a high-energy, effective sales and service work environment with a highly engaged and productive sales team.• Manage overall budget and daily operations of the service location • Have led team to exceed all Q1 and Q2 targets for sales and customer satisfaction

Management and coaching of a team of 6 training professionals. Responsible for over 1 million dollar budget. Management of the development of new, improved and cost effective training and development programs and initiatives to meet and support BCAA’s ongoing and future employee development needs.Change management for new projects and enhancements of processes and systems.Led team through budget reductions and loss of fellow staff.Maintained budgeted training despite less staff and brand new trainers. Created individual staff development plans supported with ongoing coaching and mentoring.Created a delivery strategy for a companywide implementation of new Leadership Skills courses.Developed and delivered new performance management training to all managers.Lead the 2011 BCAA United Way Campaign as Campaign Chair.

Team management for team of 24 corporate fulfillment professionals consisting of; A Team Lead, 17 Administrative staff responsible for processing payments and reconciliation,Call centre team of six providing business and customer support,All aspects of team lifecycle (recruitment, staff development, and performance management).

Conducted requirements analysis review to ensure course content was consistently reflective of business objectives.Consulted with product areas to refining business processes to improve efficiency.Developed a change management strategy for a corporate security awareness program. Created and sustained a change agent network, designed and deployed awareness videos with change agents to embed new behaviors.Created and managed a change agent network for 450 sales staff (two customer contact centres and 27 service centres) that provided process inefficiencies to be refined and communicated the new efficient processes.Successfully designed, developed and delivered multi tiered training program of a new computer based phone system to seven areas of the company including five support departments and two customer contact centres.Development and maintenance of 12 end user manuals and business process documents. Managed the delivery of non system training such as presentations skills and sales for new and advancing employees both in both Union and Non Union locations. Designed, developed and managed a program for insurance trainee agents (Grow Your Own Agent Program) which allowed for increased career growth and advancement of employees. Led and implemented a program to increase efficiency and decrease cost of corporate training portfolio through use of E-learning, on line videos and documentation and super user training models. Successfully designed, developed and delivered learning and development of an enterprise wide multi tiered system implementation to over 400 sales employees.Led the learning and development of a company wide customer experience program that included management of consultants, and development and delivery of training.Led requirements workshops and focus groups with key business areas through transition times.