David C. Email & Phone Number

Subang Jaya, My

Subang Jaya, My

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• Ransomware Containment: Led rapid response teams to contain ransomware outbreaks, minimizing downtime and data loss for clients across EMEA and APJ regions. Mobilized onsite at short notice to assist with urgent security incidents.• Post-Incident Recovery: Directed comprehensive recovery efforts post-incident, including care infrastructure restoration, system hardening, and security posture improvement.• Client Engagement: Collaborated with top-tier fortune 500 enterprise level clients to understand their unique security challenges and tailored solutions to meet their specific needs.• Threat Analysis: Conducted in-depth threat analysis and forensic investigations to identify attack vectors and implement robust countermeasures.• Security Strategy Development: Developed and implemented strategic security plans to enhance clients’ resilience against future cyber threats.• Training & Awareness: Provided training sessions and workshops to educate clients on best practices for ransomware prevention and compromise recovery response.• Compliance & Reporting: Ensured all recovery processes adhered to industry standards and regulatory requirements, delivering detailed reports to stakeholders.Achievements:• Acted as a Boot Camp Instructor, training and mentoring consultants across EMEA, and successfully delivered boot camp sessions in Europe and North America, enhancing organizational cybersecurity capabilities.• Successfully contained and mitigated over 50 ransomware incidents and compromise recovery project across EMEA and APJ regions• Recognized for excellence in client service and awarded various awards for outstanding performance in between 2019 to 2022.

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• Delivered exceptional configuration, risk and control assessment, technical support, and strategic guidance to enterprise-level clients across the APAC and EMEA regions. • Demonstrated mastery in the administration and safeguarding of enterprise identity solutions, including Azure Active Directory (Entra ID), On Premises Active Directory and complex hybrid identity scenarios. • Designed, deployed, migrated, and resolved challenges within on-premises Active Directory environments, coupled with an extensive understanding of service components. • Strengthened member servers and client devices, enforcing security best practices and neutralizing vulnerabilities. • Conceptualized and administered PKI systems, ensuring secure certificate-based authentication and encryption. • Managed recovery procedures for vital Active Directory components. • Initiated and refined rapid containment strategies, aided in infrastructure restoration, reinforced Active Directory security, and provided educational sessions to reduce the impact of ransomware and prevent future incidents.• Mobilized onsite at short notice to assist with urgent security and critical system incidents.Achievements: • Represented the APJ and EMEA regions as a Lead and Boot Camp Instructor for the Microsoft Premier Assessment Program, guiding and overseeing the accreditation process for consultants and engineers, thereby nurturing their professional development and technical acumen.• Conducted comprehensive assessments and health checks, enhancing security, compliance, and infrastructure performance for enterprise-scale customers in APAC and MEA regions. This resulted in 50% reduction in breaches, 40% decrease in incidents, 35% decrease in server-related issues, and 25% reduction in downtime.• Achieved high customer satisfaction with a 90% positive feedback rate, providing tailored solutions and proactive support, earning multiple awards for outstanding performance.

- Specialized as a Microsoft Premier Field Engineer in Active Directory and Security, providing expert guidance and support to clients.- Conducted comprehensive security assessments, mitigating misconfiguration risks, and optimizing Active Directory environments.- Collaborated closely with clients to ensure seamless integration of Microsoft technologies, enhancing security posture, and operational efficiency.

Malaysia

Served as the primary technical lead consultant in the Asia, Australia, and New Zealand regions, showcasing expertise in orchestrating intricate migrations, particularly in Active Directory.• Core Active Directory Consultant: Entrusted with the architecture and migration of AIG’s Active Directory environment on a global scale, covering North America, Latin America, and the Asia Pacific Region. This role included a six-month assignment at AIGT in Livingston, NJ, dedicated to the successful completion of migration and outsourcing initiatives.• Lead Architect for AIG APAC Region: Oversaw the Microsoft AD migration for the APAC region, providing comprehensive Level 3 support and leadership throughout the migration process, culminating in a six-month tenure in AIG HK to finalize the project.Contributed significantly to a global enterprise monitoring project as a Level 3 SME, involving strategic initiatives such as data security centralization and Active Directory migration.• Led the full-phase transition activities of Active Directory to offshore support from AIGT, US to AIGIS Malaysia, ensuring a seamless handover.• Developed and implemented processes and procedures for the Active Directory Operations Team, enhancing operational efficiency and security.• Played a pivotal role in the professional development of the Active Directory Operations Team by providing comprehensive mentorship and training, equipping them with the necessary skills to manage and secure Active Directory environments effectively.Collaborated as an SME with the global team to review and improve existing software deploymentprocesses using the Computer Associate UniCenter Software Delivery Option for centralized softwaredeployment.o Participated in software delivery testing trial runs and set up test environments.o Conducted a three-month onsite assignment at AIGT in New Jersey to ensure the effectiveimplementation and integration of the Unicenter software delivery solutions.

Malaysia

• Developed and implemented comprehensive IT strategy for Flexi-Van Group, aligning with business objectives and ensuring ISO9002 compliance. Directed E-commerce operations, enhancing online presence, security, and network administration. Collaborated with auditors, examiners, and executive leadership to ensure IT policies met compliance standards.• Cultivated and managed vendor relationships, leading RFP processes, negotiating contracts, and ensuring high-quality service delivery. Streamlined logistics, financial, and HR programs by coordinating with development teams, assessing vulnerabilities, and implementing effective remediation strategies, demonstrating strong leadership and managerial skills.• Built high-performing teams through effective recruitment, onboarding, and talent development.• Managed +15 members consists of Software developer team, System Technical Support and Port Automation Solution Field Engineer.

Kuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia

Led the setup of a Security Operations Center (SOC) monitoring solution and implemented CA UniCenterTNG solutions for DataOne’s DataCenter in Bangkok, Thailand.• Provided end-to-end consultation, established Event and Performance Management tools, enhancedsecurity posture, and set up Help Desk and Service Desk Management systems during a 6-month onsiteimplementation.o Established a robust SOC monitoring solution and integrated UniCenter TNG, enhancingoperational efficiency and security resilience.o Implemented Event Management for real-time IT infrastructure monitoring and automatedresponses, reducing manual intervention.o Deployed Performance Management tools for system and application monitoring, optimizingperformance through utilization insights and capacity planning.o Established Security Management solutions for policy management, user access, threatdetection, vulnerability assessment, and incident response, significantly enhancing securityposture.o Set up Help Desk and Service Desk Management systems with ticketing, workflow automation,and knowledge management, streamlining IT support and improving service delivery.

•Assisted the Hanjin Global IT Team in implementing the first global total logistics solution in the shipping industry.• Responsible for interconnecting all Hanjin Malaysia offices via MPLS private cloud and deploying theHanjin Logistics Solution to all office servers and clients.• Defined and implemented business continuity and disaster recovery plans and solutions for HanjinMalaysia

• Provided onsite support for Sun Sparc 5/10/20/Ultra and IBM RS/6000 systems.• Installed, configured, and supported Unix SCSI storage solutions.