Leading the end-to-end redesign of Gateway, Allstate’s central platform for agents, producers, and sales leaders. Driving both high-level UX strategy and tactical execution, including user research, information architecture, interaction design, and iterative testing. Balancing insights from research with business objectives to create a seamless, intuitive experience. Focused on reducing friction points, improving navigation, and optimizing workflows to enhance efficiency, increase adoption, and deliver measurable impact. Collaborating cross-functionally to ensure solutions are user-centered, data-driven, and strategically aligned.

Associate Manager in the Digital Transformation Office: Implemented targeted solutions in the claims department at Allstate, driving significant cost reductions and operational enhancements, totaling approximately $1M annually in identified opportunities:Problem Space Leadership: Led understanding of the problem space and utilized data-driven metrics to identify key solution opportunities.Expense Reduction: Achieved a 70% expected expense reduction by preventing duplicate, unnecessary, and errors in police report orders.Framework Introduction: Introduced a design and systems thinking framework, fostering innovation and process optimization, while closely collaborating with stakeholders to ensure alignment with organizational objectives and maximize the impact of identified opportunities.Technology Utilization: Utilized generative AI, OCR, and RPAs to streamline processes and demonstrate commitment to technological advancement, guided by data-driven decision-making, contributing to identified opportunities.Methodologies Leveraging: Leveraged KPI tracking, design thinking, and systems methodologies to drive measurable results and operational efficiency, ensuring alignment and success across the approximately $1 million worth of identified opportunities.Continuous Improvement: Passionate about continuous improvement and staying at the forefront of industry trends to lead transformative change, driven by data insights and stakeholder collaboration to fully realize opportunities.

Achieved exceptional results by introducing a groundbreaking approach to sponsorship management, advertising, and sales, generating over $1M in transactions within a six-month period.Designed optimized user experiences for SaaS B2B platforms across desktop, tablet, and mobile devices and B2C on desktop and mobile.Implemented an attendee management system for fundraising events, enabling non-profits to effectively communicate with and track donations from hundreds of thousands of attendees.Implemented Google Pay, Apple Pay, and ACH payment options in the OneCause Platform, resulting in millions of dollars in yearly transaction potential.Communicated design choices with the product team and collaborated with the Vice President of Product Management and development manager to balance technical capabilities, business needs, and user-friendly design.Acted as the lead designer for a team of five developers and a product manager, and temporarily filled the role of product manager for six weeks during a vacancy.

Incorporated usability test results from low-fidelity designs into high-fidelity prototypes that adhered to the company's style guide.Collaborated with a team of product designers and the CEO to discuss design solutions and gather feedback.Continuously sought ways to improve user experience by incorporating user feedback and usability testing results.

Created and optimized the product flow and floor plan for a new multi-million dollar plant to expand company operations.Reported and discussed business strategies with the company president.Monitored and reported on product quality to management and stakeholders to ensure transparency in production.Led efforts to continually improve machinery, processes and designs to optimize and maintain operations.

Contributed to the development of new products and improvement of existing designs by brainstorming concepts and ideas.Created and revised 3D models and mechanical drawings for various projects.Collaborated with manufacturers to design and produce new parts.Conducted tests to evaluate the efficiency of new concepts and products.Maintained part quality and system integrity within the company by monitoring and managing production process.

Senior Design Project: Lead designer. Brainstormed, designed, and fabricated a device to safely lift and tilt a dryer. Effectively brought laundry to the front of the drum to assist those with disabilities. ADA compliant.