As the Initial point of contact I maintained the highest level of quality and professionalism whilst introducing the services provided with the aim of ascertaining any current or long term funding requirement typically asset based lending including invoice finance. Generating company information, through contacting new businesses to assist the consultants in getting leads for the brokers, identifying potential new clients and sales opportunities. Self-management of workload, prioritizing to meet business targets, personal and team Key Performance Indicators. Extensive in house training using Outlook, Saleslogix (SAGE) and the CRM System.Demonstrated computer proficiency through use of Word and Excel.

Analysis of monthly income statements and balance sheets reviewing company performance, Preparing sales invoices for customers and suppliers Balancing customer receipts for holidays, hotels and car hire payments. Organising company accounts – keeping an up to date and accurate accounts filling systems and ledgers Focused on organisational development, through an application of a company analysis identifying strengths and weaknesses, I created an opportunity for company growth which led to the business branching out into new destinations and markets. Constant interaction via email and over the phone with a spectrum of customers from around the world, further developing my communication abilities and maximising customer satisfaction. I developed my sales and marketing talents through selling more holidays and communicating with previous clientele. I implemented a database system for the company to maximise marketing potential and encourage repeat business, in addition to improving organisational business strategy by reducing business overheads.

In a busy and diverse environment I put team work abilities into action with the responsibility of training all new staff and developing their skills on the bar as well as organising staff development programs. Responsible for cash handling and credit card receipt cash ups.Often left in control of the establishment in the absence of a manager I implemented co-ordination, delegation and decision making skills. Built sound relationships with customers and employees whilst remaining highly professional, also creating a productive and motivated environment.

Responsible for day-to-day banking procedures of large sums of moneyCashing up and balancing the safe ensuring balance accuracy and solving discrepanciesCashing up the tills in a fast and efficient mannerInputting daily sales into company software using spread sheetsBalancing credit card sales with cash sales Ordering and maintaining the right amount of stock for that week within the company budgetStaff PAYE systems, keeping to a maximum budget, 14% of sales Filling of invoices to analyse with the area manager to ensure targets and KPI’s were met

In charge of weddings and other events which helped develop my more extrovert side and organisational skills. Team motivation skills, an aptitude to create inspirational team goals, increasing revenue and customer satisfaction. Represented the hotel in a national bar tending conference, achieving first place in a speed bar tending competition against a number of participants from across the South East.As a bar, restaurant and events manager I put much thought into my interaction with the general public, with a capacity to maintain excellent communication skills during high-pressured situations I also have the ability to deal with complaints, problem solving to maximize customer satisfaction.