David Wickens Email & Phone Number

London Area, United Kingdom

Member of the Value Added Services (VAS) - Travel Distribution / Operations organization assisting customers with Amadeus API products (SOAP, JSON/REST, NDC) or solutions integration. Provide chargeable consultancty / integration services to improve business performance.• Support pre-sales with integration of complex cases - demos, business flows and integration solutions.• Provide consulting for customer integration activities between Amadeus and customer systems. Provide functional support and problem resolution during the integration project. • Post integration & implementation consuktancy

Langley, England, United Kingdom

• Member of the Consulting, Onboarding & Optimization (CO&O) organization assisting with delivering Travelport+ API’s.• Work hand in hand with developers to implement standard methodologies and improvements to customer-owned application software and API-powered workflows. • The ‘go-to’ person for expertise across API specific products and services, covering all aspects of searching, booking, ticketing, and servicing of airline, hotel and car rental products.• Provide support from pre-sales discovery to solutions implementation consultancy and development support to our API customer base.

Richmond, England, United Kingdom

Product & Technology Consultant• Member of pan EMEA team providing consultancy and support to a group of allocated agency accounts booking over 20,000 segments per annum.Technical Sales - • 4-5 pre-sale in-depth scoping activities per annum for new sales activities across EMEA.• New market entry activities which include market discovery sessions, potential customer scoping and product requirements gathering

London, England Metropolitan Area

• 2nd level support for Amex Business Travel EMEA with Travel Byte applications / systems. Multi GDS – Sabre / Galileo / Amadeus• Project management EMEA product releases and application service packs. • Product testing and EMEA product management & development• Product owner customer specific product releases & ongoing development requests

Weymouth / Portland, Dorset

2nd level helpdesk support with dedicated BT, Acer and Xerox teams

Addlestone, England, United Kingdom

Support International Business Managers with various projects & initiatives.Represent International on corporate driven projects & initiatives.Co-ordination and perform User Acceptance and Business As Usual testing. Lead and provide guidance to International & Corporate stakeholders.Develop and review documentation including analysis, scope, requirements and trainingFacilitate & Co-ordinate meetings with the business and technical teams.

City Of London, England, United Kingdom

1st level user support for core network services inc email, internet, intranet, telephony & RM developer solutions. Hardware and software support. Escalation to internal development team and 3rd party suppliers as required. Monitor network performance and perform required network / software / hardware upgrades as required. Member of online support team for Get There self booking tool and Evolvi rail booking tool.Staff training & support for Reed Mackay developed consultant point of sale application.

Hounslow, England, United Kingdom

Account management / Coordination of 3rd party developers (Sabre EMEA Northern Division) - Pre-Assessment / New Sales / Renewals / Queries. Co-ordination with global service centre teams re new orders, renewals, billing, payment collection and setting up of host testing capability. Technical consultancy to 3rd party developers / Online Travel Agencies (OTA) on initial development and reviews to improve workflow / booking costs etc on online booking & point of sale applications. Migration of 3rd parties from legacy solutions / applications to current Sabre developer products. Assist EMEA regions with new sales involving potential Sabre Web Services solutions. 2nd level support also offered to other 3rd party /OTAs. 1st point of contact for any 3rd party developer issues / escalations if they are uncertain of correct point of contact. Adhoc hardware installs and support for host related queries e.g. interface user records, fares.

Hounslow, England, United Kingdom

Conduct modular and customised training courses both virtually and in the classroomImplementation of products and changes at customer locations e.g. hardware, software and online tools.Business development of customers to improve their productivity and profitability Ensuring that customers are kept up to date on product suite at all timesMake strategic training recommendations to enhance the customers businessManage and implement a structured call plan to build on Customer RelationshipAnalyse monthly booking figures to identify their training needsConduct Pre Installation Meetings, Install and Phase in New customersConduct Road Shows and Product Demo's Recommend and implement growth opportunities e.g. use of online booking tools such as Get There and Sabre .Res tools. Focussed on the need to meet financial targets without compromising the customer

Hounslow, England, United Kingdom

Hounslow, England, United Kingdom

Richmond, England, United Kingdom