Working alongside and deputising for the Store Manager in a stand alone. • Cash handling and banking procedures. • Continuing with a proven track record of delivering results.• Managing and motivating staff to increase sales and ensure efficiency.• Analysing sales data to ensure profitability is maximised.• Providing weekly feedback to Area Manager. • Responding to customer complaints and comments.• Liaising with Head Office to ensure we have the best stock package at all times.• Working towards and ensuring department targets are met.• Remerchandising and replenishing department.• Ensuring deliveries are accounted for.• Successful in delivery of the highest standards in customer service.• Building an excellent rapport with customers.• Managing stock levels and making key decisions regarding stock control. • Ensuring standards for quality, customer service and health and safety are met.• Organising in-store displays.• Updating team on business performance, new initiatives and other issues.• Liaising with marketing dept. to create dynamic product appeal in the market place. • Maintaining awareness of market trends in the retail industry and monitoring what local competitors are doing.• Working with in house marketing to improve product awareness via social media.

Brand Manager on men's formal wear for three years and Hugo Boss for one year. Significantly increased LFL sales on Hugo Boss through liaison with Head Office suppliers

Day to day management of a very successful concession sales team within House of Fraser. Ultimate responsibility for ensuring that team members were given training in all areas of the business, relative to the individual job role. I received a number of awards relating to sales targets, inventory management and merchandising