Director Of Customer Success And Business Development
Greater Seattle Area
Focused on customer engagement and success management across a very diverse customer base to ensure continued value and retention. I also responsible for business development, finding great partners and providing support and enablement using my industry expertise and a consultative, service-oriented approach to create value and opportunity for both organizations.For more than 20 years, Envision has been providing award-winning solutions that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on their business that leads to exceptional customer experiences. Data from phone, e-mail, webchat, and social media interactions help to quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions, in the cloud or on-premise, to optimize the contact center operations and workforce. With Envision's integrated line of Click2Coach products, customers receive voice of the customer analysis, automated scorecards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management, coaching tools, and eLearning.