David Wiggins Email & Phone Number

Arnprior, Ontario, Canada

Remote

President’s Advisory Committee member for Herzing College new Cybersecurity and Entrepreneurship degree program

Arnprior, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

Braeside, Ont

IT & Business Consulting

Ottawa, Canada Area

Ottawa, Canada Area

Liaison directly to the IT Director and BRM of GD Canada International and GD C4S (US)Provides operational and strategic leadership to IT Operations Services team (GIS) for GD Canada in Halifax, Ottawa, and Calgary.Responsible for managinging all financials on the account, forecasting , revenue generation and expense management

Provided day-to-day operational leadership to local computing and netwrok support teams and customers. Supported 400+ employees @ 14 sites with over 500 devices. (Tier 1 and 2 support)Managed budgeting operations, plus capital in excess of $4 million.

IDS Systems Consultants Inc. 2004Senior ConsultantProvide strategic and operational direction to IT consulting company. Increased company brand recognition, as well as increased revenue stream. Also establish channel sales and customer relationships for long-term endeavors.OnX – Government of Canada – Health Canada 2004Consultant for e-Review Drug SubmissionsProvided consulting expertise to the e-Review Project with respect to the infrastructure requirements. Act as a liaison between the e-Review Project Team and the Infrastructure Team and identify the requirements to the Infrastructure Team and assist in the delivery of requirements and Service Delivery model. OnX - Government of Canada - Health Canada 2004Consultant for Server Consolidation and IT Service DeliveryProvided consulting expertise in understanding the IT Service Delivery requirements for Health Canada. Consulting expertise provided in the following areas: organizational structure (ITIL), work flow and tool set for delivery. Areas also needing attention included: Operational readinss, Monitoring Tools, SOW, SLA’s and TCO.NUVO NETWORK MANAGMENT 2003Product Manager and Development Consultant - Remote Server ManagementProvide expert assistance in understanding the market requirements, the organization and tool set for delivery, and critical success factors. Areas needing attention included: Operational preparedness, New service introduction, and Product life cycle and proposal development. Also responsible for the development of SOW, SLA’s and pricing. Negotiated with NUVO’s Channel Partners SOW’s and SLA’s to delivered by NUVO to their channel partners’ clients.M4 TECHNOLOGIES 2003Product Development Consultant - Data Utility GroupProvided consulting in understanding the market requirements, product life cycle and costing of setting a data utility service. Also providing assistance in developing partners, as well as identifying potential customers.

Developed a new business and revenue stream in IT Managed Services. Defined the value proposition of the new service and marketed it to prospective clients and the existing customer base. Created new business partnerships and processes for service delivery of IT Managed Services; produced revenue forecasts and identified potential staff and other service partnering opportunities.Also project managed a SCM portal for Kanatek, to deliver an E-Kanatek Supply Chain service to their customers. (CSC/NORTEL) This was delivered on time in August of 2002.

Provided strategic computing infrastructure architecture and support to the Nortel Networks design community. Provided leadership and directed the local teams tasked with executing the high level strategic plans of Nortel Networks’ Executive Management. This included providing the architectural and engineering solutions necessary to support Nortel Networks’ design infrastructure, which required developing close relationships and partnerships with the design community, their management, other IT teams, outsource suppliers and vendors.

Acted as a liaison/advocate for the VP of PCN International of the R&D teams for interactions with the Corporate IT teams and Vendors.Provided day-to-day operational leadership and strategic direction to local computing support team. Provided Tier 1 & 2 support and escalation management services.Managed budgeting operations and capital in excess of $100 million.Acted as consultant between the design team and Corporate IT teams.Developed IT services policy.

BELL NORTHERN RESEARCH/NORTEL 1988 – 1998IT Capital plannerPerformed capacity planning and topology layout of the design compute infrastructure (desktops and servers).• Worked closely with the design finance department and program office to achieve financial and program targets.• Managed refresh programs and refresh budget of $10 million.IT Network PlannerPerformed capacity planning of desktops and servers for the design compute infrastructure on an established topology.• Managed refresh programIT Inventory and Material ControlPerformed asset management, H/W repair, purchasing, and shipping and receiving, maintenance spare control.