David Wiley Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

· Staff and manage two large-scale client and enterprise technology integration facilities, each with yearly throughput of 100,000+ devices.· Oversee Project Management Office and ensure quality of execution for all technology deployments.· Define audit and compliance strategies that improve process controls and reduce risk.· Continuously improve service offerings including hardware integration, imaging, asset tagging, enterprise rack-and-stack, Google and Apple device enrollments, kitting, emergency stock, and just-in-time delivery.· Provide an operational POV to the business as issues arise for resolution and customer satisfaction.· Direct and improve day-to-day operations within a Kaizen production model.· Maintain ISO 9001:2015 compliance for all integration operations.

Round Rock, Tx

· Oversaw the startup of a large scale client and enterprise technology integration facility, with yearly throughput of 100,000+ devices.· Managed direct and indirect reports in both facility and field deployment operations.· Developed and implemented a Quality Management System for the facility, which was certified as compliant with the ISO 9001:2015 standard by an independent auditing body in January of 2016.· Instituted Kaizen production model for continuous improvement and quality management.

Austin, Tx

· Managed Order Processing, Purchasing, RMA, and Customer Service departments for a high volume IT solutions provider.· Provided weekly analysis of revenue, margin, purchase savings, order accuracy, vendor scorecard, and customer service SLA levels to the company president and executive leadership.· Implemented real-time revenue projection reports in ERP system based on vendor XML and EDI feeds for hardware lead times and project completion timelines.· Designed and executed a post-sales negotiation training initiative for buyers, resulting in a 3% increase to hardware margins in year one.

Austin, Tx

· Executed purchase orders in compliance with State (Texas Dept. of Information Resources) and Federal (GSA) contracts.· Assumed a leadership role in a company-wide ERP system migration.· Developed lead-time and backorder reporting standards to improve revenue forecasting.· Instituted vendor-owned inventory system for target lines of business to control on-hand costs and minimize overhead.· Launched customer demo evaluation program, resulting in decreased customer adoption times for new hardware.

Austin, Texas Area

· Managed day to day operations in compliance with contract requirements.· Oversaw physical input/output of raw materials and deliverable product.· Directed procurement, technical, and service departments.

Austin, Texas Area

· Designed process for service/warranty work, serial number tracking, accounts receivable and payable, and procurement.

· Managed full service recording studio equipped for commercial/soundtrack work, 5.1 audio mixing, and music production.· Toured and recorded (cellist) with major label act Alpha Rev.

Masters Of Science, Engineering Management

Plan Ii Honors, Audio Engineering, Acoustics, 5.1 Audio Dsp

Activities and Societies: Chamber Music Orchestra