David Will Email & Phone Number

Remote First, US

• As an Enterprise Account Director, I manage a book of clients with $20M in annual revenue. I continually work with the clients to identify short and long-term strategies to meet client goals maximize their investment.
• Identified and implemented KPI’s to improve outcomes for partners and increase VOC survey scores.
• Navigated enterprise software upgrades and new product implementations for 7 of the 9 clients hitting all project delivery timelines.
• Built internal client focused Salesforce dashboard for all Account Management increasing quality of client interactions, ensuring SLO’s are met and helped to reduce reactive client engagements.
• Provide mentorship to new and existing client facing associates by leading with a teaching mindset, providing positive and candid feedback and encouraging continual learning.

Kansas City, Missouri, US

• As a senior account executive, I provide strategic guidance to community hospitals nationwide—managing seven clients with $20M in annual revenue. By assessing client needs, I develop short and long-term strategies to.
• Consistently met target, 176% YTD, with 300%+ projected sales this year.
• Onboarded new client in high-risk category, assessing federal and state compliance, and implementing strategy that lowered their past-due accounts by 58% or $8M.
• Managed 100 projects, with 98% hitting deliverable timeline.
• Exceeded sales quota, hitting 144% in 2020.

Kansas City, Missouri, US

• As a senior solutions operations manager, I cultivated strategic client relationships, developing strategy and sales for six top-tier health systems across the United States.Highlights of accomplishments in this role.
• Streamlined process, working with executive leadership to align strategies and goals across all projects for standardized approach.
• Identified client needs and collaborated to develop healthcare strategies for population health, interoperability, and healthcare IT while meeting regulatory, business, client, and patient needs.
• Positioned as senior level escalation executive—assisting with healthcare strategy, sales, technical, and operations teams.
• supported the closing of an $8M+ deal with the state of Qatar.

Woonsocket, RI, US

• At CVS Health, I managed four direct reports to develop and implement strategy—establishing electronic connectivity and information exchange with care providers including physician groups, hospitals, integrated.
• Oversaw seven senior level associates, increasing retail and pharmacy benefit management (PBM) sales while meeting yearly targets.
• Managed product development team—ensuring on-time delivery of products, accurate end-products, and milestone achievements are met.
• Developed framework for Sure Scripts project.

Kansas City, Missouri, US

• As a strategist, I managed an inter-operational global sales team comprised of architects and engineers that provided guidance to healthcare clients concerning industry standards, industry trends, and strategy..
• Drove annual revenue to $20M+, gaining market share through increased footprint and brand awareness.
• Provided technical support for global sales.
• Managed team of nine, identifying potential sales opportunities and building out operations to onboard new clientele and staff.
• Developed roadmaps for client strategy, providing analysis to help specific health systems meet long-term goals.
• Supported international clients in Qatar, Dubai, London, Saudi Arabia, and Australia—providing guidance on interoperability and electronic health record (EHR) functionality to support data sharing and analytics.

Kansas City, Missouri, US

As a system engineer and architect i managed the owner ship of 20 plus VMS, AIX, HPUX and LInux development servers as well as MySQL and Oracle data bases. - maintained a 95% uptime for internal servers- provided project management oversight for large scale planned downtimes

Mission, KS, US

At Script Pro, LLC, I managed a team of six, providing multi-discipline support for HL7 interfaces and Microsoft SQL database performance, architecture, and data integrity