David William Val Email & Phone Number

Port-Au-Prince, Département De L'Ouest, Haiti

*ERP System Administrator (Microsoft Dynamics NAV)- Managed the ERP system, supporting 70% of Finance team tasks.- Assisted Supply Chain, Commerce, and Procurement teams.- Oversaw Master Data Management (MDM) for data integrity and efficiency.*Key Responsibilities:*-- ERP System:*Pricing Management: - Set and updated item prices based on cost changes and strategy.*Account Setup: - Configured parameters for user and G/L accounts.*Closing Steps: - Performed Adjust Batch Cost for inventory accuracy. - Executed month-end and year-end closings. - Set user posting dates for month-end processes.*Customer Credit Limits: - Assigned and monitored credit limits; integrated dunning letters in customer setup.*Pricing and Discounts Maintenance: - Set up item discounts and managed discount strategies.**Master Data Management** - Created and modified records for vendors, customers, and accounts. - Managed item charges and card activation.*Operational Tasks: - Configured posting rules and ran cost worksheets. - Revalued journals for average costs. - Assigned warehouse roles and managed sales personnel data. - Developed and updated BOM for manufacturing; managed driver and truck data.-- Data Management: - Oversaw data capabilities and acted as GDS liaison. - Ensured data quality, accuracy, and consistency.*Quality Improvement: - Reviewed metrics, analyzed DQ reports, and conducted root cause analysis. - Maintained data standards and conducted quality assessments.*Awareness and Advocacy: - Promoted data standards and effective Master Data use. - Coordinated workflows and data cleansing initiatives.*Documentation and Governance: - Maintained documentation and addressed data quality and governance issues.

Haiti

The NOC Engineer role is to maintain the efficient operation and health of the cellular network 24 Hours a day, 7 days a week, by acknowledging and investigating all faults which occur on the network and its services. The NOC engineer is the first point of contact in relation to the support and coordination of:* Switching, * Transmission ,* Value Added Network nodes, * Customer Care, * Field Engineers, * Radio Frequency Engineers and (external) Contractors. The NOC Engineer owns, maintains & manipulates trouble tickets in relation to the core, access, and radio-network and services (all network elements), coordinates planned works (PW), and follows up customer service requests (CSR’s) as internally established and agreed.* The NOC Engineer is typically assigned to work with resource surveillance and assurance of front office activities in network operations.* The primary task is to take full responsibility for resource alarm monitoring and alarm management for all network resources within the scope of work delegated by work area responsible NOC Manager* Fault remedy requiring on site presence is dispatched to the field maintenance organizations* The surveillance function is a 24 hours a day operation and shift work is therefore applied and required. * Trouble Ticket Handling* Work Order/CSR Handling * Report Handling (e.g. Incident Report, Emergency Report) * Monitor Network and Threshold Alarms* Analyse and Classify Alarms* 1st Level Restoration* Handle Customer Problem* Perform Maintenance Routines* Analyse Maintenance Routines Result* Report Handling

Haiti

. Bringing second level technical Support to Customers.. Identified and solved technical issues with a variety of diagnostic Tools.. Ensure that the Call Center is working properly and ensure the agents are perfectly able to use their tools to assist the Customers.. Daily and regular monitoring of the Customer Care department Work Stations.. Daily and regular monitoring of different telecommunication services. (IVR, Recharge, USSD codes etc.). Follow up with Clients in order to ensure optimal Customer Satisfaction.. Remained up-to-date on the latest technologies relevant to the Company.. Assisting Blackberry, Roaming, GPRS users and ensure Handset training for Employees and Customers.. Resolved Customer issues in a clear, Courteous and straightforward manner.. Provided assistance with defectives products.. Demonstrated professionalism and courtesy with Customers at all time.