David Williams Email & Phone Number

San Diego, California

• Train, supervise and further develop a team of technicians for peak performance as measured by team and individual metrics.
• Execute the Technical Support strategy, supporting ecoATM’s goals, and further develop and implement tactics in support of the strategy. - Identify, develop, train and enforce process flows, procedures, systems and.
• Assist with Technical Support initiatives, support internal departmental processes, systems or special projects as required.
• A strong leader who demonstrates strong implementation skills; is results oriented, and successful in motivating and coaching staff members.
• A strong communicator with superior interpersonal skills; is a great motivator, mentor, and possesses advanced decision making skills. See less

Serves as first point of contact for employees, managers, and other department inquiries for assistance / information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company process flow. Provides support to functional area and customers to ensure they have the information.

Acted as Technical Floor Lead to assist T1 and T2 agents with issues that have on cases. Worked with T3 on high end case issues. Managing calls from ecoATM customers and field technicians, perform routine maintenance, report, diagnose and track trouble tickets using CRM software, troubleshoot hardware and software issues, assist Tier I agents with.