David Williams Email & Phone Number

Alpharetta, GA, US

Paris, Île-de-France, FR

At the intersection of healthcare and technology, my tenure at Teleperformance has been marked by pioneering customer experience strategies and driving process transformations. Our team's efforts have been instrumental in reducing labor costs, enhancing productivity, and delivering a superior patient experience by embracing digital omnichannel.

Reston, Virginia, US

• Assumed comprehensive oversight of Profit and Loss, driving strategic growth initiatives, and managing clinical and business operations within the realms of healthcare services and humanitarian response management..
• Drove $960M in revenue, achieving double-digit growth; increased YoY revenue by $400M+ and improved contribution margin in FY21 by 3%
• Developed and executed strategy to hire a successful commercial sales team; established sales process, sales targets, compensation, sales tools, pricing, and GTM plans
• Signed three new customers in a new market, generating $17M in revenue within eight months of the GTM kickoff
• Created a strategic roadmap and digital marketing to identify new customer engagement, resulting in improved business pipeline velocity by $25M within six months
• Managed acute care facilities globally, providing support to the State Department and deployed military personnel

Florham Park, New Jersey, US

• Led three key business units – Business Process Outsourcing (BPO), Call Center, and Platform technology with a focus on enhancing throughput, patient access, patient satisfaction, and Revenue Cycle Management (RCM).
• Attained annual revenues exceeding $400 million within a high-growth vertical, delivering substantial cost savings, including restructuring call support center offshore, which resulted in a cost savings of 14%.
• Oversaw a cross-functional team spanning sales, marketing, customer service, call centers, contracts, support, finance, and product delivery.
• Increased revenue by 21%
• Developed a unique GTM strategy by rebranding solutions with an attractive value proposition for existing customers
• Led and developed a vision for growth-generating strategies, including strategic acquisitions and new logo expansion; launched new product offering in ambulatory space and BPO

Florham Park, New Jersey, US

• Promoted to drive growth through strategic leadership, direct sales, and consultative solutions, overseeing organizational design, change management, and recruitment. Demonstrated success during a challenging period by.
• Achieved $115M in annual sales, expanded the sales pipeline by 27%, and introduced an Inside Sales Model, contributing to a 14% increase in incremental sales/revenue.
• Implemented a Sales methodology, restructured for future growth, and successfully launched new product technology in Quality and Analytics, fostering a 17% growth.
• Led a transformation in clinical offerings, resulting in a 15% increase in average deal size.

Norwalk, Connecticut, US

• Recruited to spearhead operations, strategy development, consultative solutions, sales, and marketing initiatives in the Provider vertical of Xerox's commercial Healthcare Division. Oversaw organizational design.
• Restructured direct sales team, resulting in 22% overall productivity improvement company-wide
• Generated $100M in incremental annual sales and increased sales by 31%
• Expanded sales outside of North America
• Outperformed sales projections by increasing B2B sales by 121%
• Participated in the sale of IT Outsourcing Business

Irving, Texas, US

• Successfully achieved revenue targets by securing new customer contracts in the Northeast region, leading the enhancement and execution of sales methodologies to align with Business Unit strategy objectives. Provided.
• Recruited and built a collaborative sales team
• Directed the sales cycle and contracting process for new and existing customers.
• Achieved a remarkable 320% boost in sales revenues.
• Expanded the Northeast region's customer base by 175%
• Increased region's overall accounts receivable collections by 62%

Irving, Texas, US

• Developed annual marketing plans, strategies, and demand-generation campaigns, acting as a crucial liaison between clients, business units, corporate marketing, and executive management. Utilized data and key metrics.
• Executed seven new Demand Generation Programs, resulting in pipeline growth of 32%
• Increased Sales Funnel by $24.3M; $14.9M, and $9.7M through the top three programs
• Increased CEO participation in the Executive Leadership Program by 112%

Irving, Texas, US

• Responsible for managing named accounts and achieving an assigned bookings quota for software, services, and hardware. Managed contract negotiations.
• FY 2007 – Achieved 195% of quota ($6.825M of Software to plan)
• FY 2006 – Achieved 138% of quota
• FY 2005 – Achieved 173% of quota

Irving, Texas, US

Managed McKesson customer success for 8 States. Monitored and improved timely software and services revenue recognition rates on both Percent of Completion and Non-POC projects. Responsible for managing installations, the backlog of Software from the previous year’s sales, and issues management with the installation of products in the East region..

Irving, Texas, US

Responsible for corporate-wide clinical and financial system implementations and customer success. Executed business, economic, and implementation planning using PMI-based project management techniques.

Irving, Texas, US

Spearheaded the implementation of the first two HBO & Company Financial systems in Canada. Served as a liaison between Research and Development and the customers to develop and modify financial software for the Canadian healthcare system. Coordinated on-site installation and implementation of new products.

Irving, Texas, US

Atlanta, GA, US

Executive Master Of Business Administration (Mba), General Studies

Bachelor Of Science (Bs), Accounting