David Williams Email & Phone Number

Birkenhead, England, United Kingdom

Working as a support engineer providing first point of contact desktop support for hosted solutions for law firms across the uk. This required an understanding of datacenters utilizing Citrix and vmware. My role required me to be the first point of contact for any I.T issues, the ability to identify an issue in terms of scale and impact, and resolve or escalate where appropriate

Liverpool, United Kingdom

2nd line support engineer within a high pressure support environment supporting a large customer base. An escalation point for 1st line engineers, often spending time with them to help develop their skills. In addition to working within the office, I was also involved in Server Migration projects that required a deep understanding of business networks, and the ability to improvise, adapt, and overcome any issues that may be encountered along the way to ensure a high standard of project delivery. This meant I had to have advanced knowledge of client/server/network systems and a methodical approach.

During my time at Btwo Business Systems my role required me to be flexible to meet the company needs. I was 25% I.T Support and 75% Xerox Engineer. Within the I.T role i was responsible for Microsoft server maintenance and support, including desktop and network support. My Xerox role required me to understand many different types of Xerox MFD’s and MFP’s, install and configure them for customers all over the country and provide technical support relating to Xerox products including third party applications such as ScanFlowStore.

Wirral

One of 2 engineers supporting 14 customer sites. Responsibilities included proactive maintenance, 1st and 2nd line user support. In addition to support and maintenance, I was responsible for server installations and migrations (including migration to the Office365 platform), network installations, cabling, software roll outs, workstation installs printer installs..Etc. My responsibilities also required me to provide onsite training and demonstrations to company directors on the technical aspects and functionality of office365, as well as a wide range of other I.T related topics that may be brought forward during my visits. This required me to have a degree of flexibility in terms of my technical knowledge and role, as well as a good working relationship with customers which demanded a patient and professional attitude.

Deeside

Working as a computer engineer, I provided end user support for commercial and home users which involved working with Windows SBS Server, Windows XP, and Windows Vista operating systems. My day to day duties included working within Active directory creating and modifying user accounts when required. I dealt with troubleshooting file share permissions, shared printers, installing, configuring and troubleshooting ADSL routers and WAP’s for home users. Resolving issues with customers PC’s consisting of hardware and/or operating system failures within the workshop. Data back up and restoration, Virus and malware removal, component upgrades, software upgrades..etc.

At Sefton Council i was a Desktop Engineer for 3 years. On a day to day basis my work involved installing, maintaining and troubleshooting a variety of hardware, software and networking systems. Part of my role also involved frequently providing advice on upgrades and general computer maintenance to users, as well as providing advice to department managers regarding the implementation of new training rooms, which required workstation and network access. To summarise I worked in a diversely demanding I.T environment that required me to work quickly and effectively for the organisation to function at peak efficiency.

2004 – 2005 Ambition:ITI made a decision to consolidate my practical knowledge of IT systems with professional full-time training. During the course I successfully completed several modules and have been able to work on systems and networks that would otherwise be unavailable to me. I now have a solid base on which to further my career in maintaining and managing Communication and IT Systems.Attending a professional 11 week industry-recognised programme where computer qualifications are acquired and in-depth experience gained in the following areas: • Maintenance of Customer Equipment and Systems (Unit 401) • Customer Support Provisions (Unit 402) • Installation and Configuring IT Equipment and Operating Systems (Unit 403) • Networking (Unit 408)

Wirral, England, United Kingdom

Bovington Camp, England, United Kingdom