David R. Williams Email & Phone Number

Chicago, Il, Us

Rolling Meadows, Illinois, United States

Home Automation, Satellite, and Solar bringing trust, value, and efficiency to each home we visit through high quality service and automation by supporting and empowering high caliber people

Bettendorf, Iowa

I was the driving force behind the operations of skilled teams of frontline/last mile technicians for one of Dish Network's largest in-home service providers, ensuring the highest standard of customer service was delivered in alignment with corporate expectations.Key Contributions:Interfaced daily with management team to communicate action plans and drive an operational focus on accountability for all staff in achieving organizational goals.Instrumental in the company… Show more I was the driving force behind the operations of skilled teams of frontline/last mile technicians for one of Dish Network's largest in-home service providers, ensuring the highest standard of customer service was delivered in alignment with corporate expectations.Key Contributions:Interfaced daily with management team to communicate action plans and drive an operational focus on accountability for all staff in achieving organizational goals.Instrumental in the company growing revenues from $2.5M to over $17M throughout tenure by employing a hands-on leadership approach with peers and direct reports.Converted 110 1099 contractors to fulltime employees in 2010 to stay ahead of the industry trend, which was moving in the direction of eliminating independent contractors to improve service delivery.Innovated and instituted new processes and installation guidelines to ensure newly converted team members delivered best in class service in accordance with strict safety standards. Negotiated and completed two major territory/business acquisitions in 2011 and 2015 respectively. The acquisition of the new territory in 2011 more than doubled the staff headcount and significantly expanded regional outreach.Successfully merged the staff from the newly acquired larger company in 2015 and ensured they were trained in corporate customer-first and safety policiesPlayed a key role in achieving an organizational milestone for lowest staff attrition in 2017 that was substantially below the industry standard. Incorporated net promoter score (NPS) results to improve training and assist individuals and teams with improving customer scores and feedback. Show less

Wooddale, Illinois

I directed sales, distribution, and other operations of a high-performance business group comprised of eight direct reports and 495 personnel dispersed across the Midwest Region.Key Contributions:Engaged regularly with staff to fully understand their strengths and maximize their talents to achieve peak operational effectiveness.Ensured a quality talent pool by taking a direct role in staff recruitment, training, professional development, and performance management… Show more I directed sales, distribution, and other operations of a high-performance business group comprised of eight direct reports and 495 personnel dispersed across the Midwest Region.Key Contributions:Engaged regularly with staff to fully understand their strengths and maximize their talents to achieve peak operational effectiveness.Ensured a quality talent pool by taking a direct role in staff recruitment, training, professional development, and performance management. Acted as the Corporate Liaison with the four major regional service providers executing contracted services for Dish Network's rural geographic locations to ensure they met service-level agreement (SLA) expectations.Tracked customer service/satisfaction key performance indicators and labor & cost per job indexes to implement improvements as needed to improve performance and maximize profitability.Significantly reduced cost per job by over 12%, which was instrumental in the region moving up from 6th to 3rd out of the seven regions in all key metrics in 2004.First director-level staff member to be boots on the ground for conducting ground assessments in New Orleans after Hurricane Katrina.Coordinated and led two Hurricane Response Centers (HRC) in Lake Charles and Baton Rouge with over 150 staff and technicians living in and operating out of the HRCs Show less

Wooddale, Illinois

I optimized profit & loss and operational performance for the challenging Dish Network Midwest region staffed by 13 direct reports and over 300 technicians and other vital staff. Key Contributions:Ensured all corporate strategies were executed and developed new strategies to effectively capitalize on emerging business opportunities.

Wooddale, Illinois

Operational lead for the Chicago/Milwaukee business unit, which included three office locations staffed by 11 direct reports and 110 personnel. Key Contributions:Created a dynamic team culture that was reflected in an increase of 10% in employee satisfaction and key performance metrics.Collaborated with staff to both engage them in goals and developing the daily and weekly vision for how each team member could effectively contribute to achieving those goals. Job… Show more Operational lead for the Chicago/Milwaukee business unit, which included three office locations staffed by 11 direct reports and 110 personnel. Key Contributions:Created a dynamic team culture that was reflected in an increase of 10% in employee satisfaction and key performance metrics.Collaborated with staff to both engage them in goals and developing the daily and weekly vision for how each team member could effectively contribute to achieving those goals. Job completion rate increased by 4.5% while cost per job decreased by 5% in 2003. Show less