Leads the design, development and implementation of the Human Resources infrastructure to ensure the effective and efficient delivery of HR services across the organization. Responsible for building an effective HR portfolio to support business objectives by providing strategic guidance, policies, change management expertise and leadership in human resource management. Assists leaders and managers with the development of long-term human resource planning support, succession planning, learning, and retention of staff to make Northern Health a desired employer. As a member of the Executive Team, participates in the development of the organization’s mission, strategies, goals and re-design of services to ensure the optimum utilization of available resources in the delivery of health care services. Establishes strategic objectives and implements operational plans to improve organizational effectiveness.

Working within a model of collaborative human resources leadership, provided organizational leadership, strategic planning, expertise and creativity in the delivery of human resources service throughout Northern Health. Ensured the provision of comprehensive and consistent human resources services by directing multi disciplinary human resources teams, providing contract interpretation, collective agreement administration, and grievance investigation and resolution. Worked in conjunction with senior management to develop and implement strategic objectives and operational plans. Participated in the development of corporate policies, services and programs related to human resource issues, and participated as a management representative in collective bargaining.

Responsible for provision of comprehensive human resources services for the Northern Interior Health Service Delivery Area by supervising human resources staff, providing contract interpretation, collective agreement administration, and grievance investigation and resolution. Oversaw selection processes in conjunction with corporate office and facilitated performance and change management. Worked in conjunction with key management representatives to plan, develop and implement strategic objectives and operational plans.

Provided operational and strategic support on a wide range of human resources issues to Vancouver Coastal Health Directors, Managers and staff. Some of these issues involved transfers, internal selection, displacements, labour relations, change management, learning and development and performance management. Developed a comprehensive understanding of customer services and needs, to effectively engage customers, team members and unions in proactively identifying and resolving issues. Formulated strategies resulting in maximum employee satisfaction, productivity and retention. Liaised with external organisations and individuals, such as provincial union representatives and legal counsel, to exchange and lead/facilitate in dispute management process.

Responsible for developing policy and procedures consistent with company human resources strategies as well as provincial and federal employment law. Planned and implemented programs for all areas of human resources management including recruitment and selection, compensation and benefits, training and development, as well as mentoring administrative staff. Also acted as the remote Office Manager, which included facility planning, budget preparation, accounts and payroll action and negotiating contracts with external vendors.

Over the term of employment held a number of human resource positions. With each new position there were increased responsibilities.