David Willoughby Email & Phone Number

Westminster, MD, US

Remote

Provided direction to a team of analysts within the Consumer Product organization responsible for incident and issue management for PayPal and Venmo products as well as customer remediations for PayPal Credit. Worked with a diverse product portfolio including PayPal Digit Wallet, PayPal Savings, PayPal Debit Mastercard, Venmo Debit Mastercard, Direct.

Timonium, Maryland, United States

Directed a team of analysts within the PayPal Credit Business Risk Internal Controls (BRIC) organization responsible for customer remediation and the oversight of the Issues Management Process for PayPal/Venmo Credit Products. Handled accurate remediation of PayPal Credit customers in the U.S., U.K., and D.E. impacted by issues. Analyzed data received from.

Timonium, MD

Elkridge, Maryland, United States

I served as a subject matter expert within the team responsible for electronic clinical quality measure reporting and shared savings tasks for the Center for Medicare’s Comprehensive Primary Care (CPC) initiative. I took charge of developing and validating business requirements, business processes, and program participant documents. I played a key role in.

Owings Mills, Maryland, United States

I managed the business analyst team assigned to the Center for Medicare’s (CMS) Physician Quality Reporting System (PQRS) and Electronic Prescribing (eRx) programs, serving as the point person for problem escalation and facilitating resolution among the BA team and the client. Additionally, I took the lead in managing the company's Requirements Analysis.

Owings Mills, Maryland, United States

Owings Mills, Maryland, United States

• Member of the firm’s information technology department responsible for the development, implementation, and maintenance of applications. Duties included:
• Project manager for several company projects. Examples include the migration of a manual mailing process into a customer directed web application, the integration of products from a third party vendor into the firm’s.
• Collaborating with marketing leadership to set strategy and enhancements for the company’s web properties. Worked closely with the marketing directors to develop ideas and set priorities. In addition, conducted focus.
• Manager of the company’s proprietary Broker Proposal System. This forward facing application allows both internal and external customers to provide data to their clients. Accomplishments include the development.
• Technical lead on a project to integrate analytical software for health care claims from external vendor. Responsibilities include documenting processes, creating data maps, quality assurance, and process development.
• Three years experience managing two teams within the company’s information technology department. One was a team of web developers that performed updates, maintenance, and enhancements for the firm’s web properties..

• Analyst responsible for calculating mutual fund returns, generating & validating statistical data, and monitoring work flow through multiple reporting systems. In addition, initiated or worked as a team member on.
• Automated many manual processes utilizing Visual Basic. These improvements allowed for scalability as data requirements to the firm’s database increased dramatically and ultimately increased data accuracy.
• Created programs using the firm’s Vision software language. Objectives included developing new applications as well as adapting existing programs to meet company goals.
• Coordinated the creation and enhancement of data feeds from Vision to the firm’s data warehouse in addition to creating and performing test scenarios.
• Earned the Outstanding Achievement Award for the automation of the monthly mutual fund reconciliation process. This enhancement saved the department more than an entire day during its busy production cycle.

Mba, Finance

Ba, History