David Winterbottom Email & Phone Number

Lancaster, Gb

Lancaster, England, United Kingdom

My role in summary is to establish a robust system for tracking and reporting on the costs and benefits of strategic change projects ensuring accurate and up-to-date financial metrics are in place. This includes engaging in strategic initiatives to project expected costs against budget and track actuals, and track benefits against agreed Business Case targets embedded in the financial plans. Collaborate closely with key stakeholders across various initiatives to ensure delivery of both financial spend budgets and benefit realisation, while clearly reporting where targets are not being met and the impact of these deviations. Provide thorough scrutiny of cost details (cash and P&L) for the Blueprint program to ensure management in line with budget and track projected and actual benefits. Develop and maintain regular reporting and analysis of benefits realised versus business case for all strategic initiatives and projects in the change portfolio, feeding into key governance and reporting requirements. Ensure evidence of benefits provided by Business Owners stands up to scrutiny and can be demonstrated by movements in KPIs/lead indicators identified. Communicate on actual versus expected performance, explain variances in delivery costs and benefit realisation, and highlight emerging risks to achieving the business cases. Collaborate with Business Owners to develop robust business cases for any new strategic change projects, challenging assumptions to ensure robustness and ability to track, and evaluating proposed business cases using financial metrics.

Lancaster, Lancashire, United Kingdom

My key role is to oversee and optimise the claims expenditure by managing and controlling the expense process. Ensuring that all expenses are necessary, valid, and within the company's budgetary guidelines whilst providing insights into performance and policy adherence. I focus on understanding and streamlining our expense-related procedures to increase efficiency and accuracy. This includes identifying trends in spending and potential waste areas, then recommending cost-saving initiatives. This included both internal and external costs to maintain our regulatory and contractual agreements keeping the relationships at the core of my plans.To achieve this, I interact with key claim stakeholders to provide insights and address queries on policies and procedures.Provide insight and control to transformation/ change programs supporting business case production, benefit agreements and tracking of delivery. My goal is to maximise the claims expense financial efficiency and control.

Bolton

Drive, simplify and control expense forecasting, financial initiatives & controls transversely across operational claims acting as a focal point for cost containment, claims prevention programs, risk and compliance whilst developing links between claims operating models, actuaries, pricing and finance.

Bolton, United Kingdom

To create and analyse performance against forecasts, including expense plan performance, implementing actions as agreed with Management to help control and improve KPI performance levels of operational teams and external suppliers in a cost effective way. Over see and control all risk and compliance matters arising within the operational claims sector

To support the production of operational management information for use in the Commercial Property Claims Business Unit. To create and analyse performance against forecasts, including budget plan performance, implementing actions as agreed with Management to help control and improve KPI performance levels of operational teams and external suppliers in a cost effective way whilst acting as the first point of contact for all risk related issues.

Morecambe

• Control the day to day leadership and management of the Workforce Planning Team to provide accurate short/medium term capacity plans. To ensure the Customer Service operation had sufficient resource, optimal shift patterns and effective intra-day flexibility to achieve target Service Levels.• Accountable for accurate Service level predictions, through effective call forecasting monthly/weekly/daily. • To develop and sustain relationships with the relevant stakeholders, ensuring that sufficient support and feedback was given, so that the overall methodology and procedures of Workforce Planning were understood and followed correctly. • Management of the design phase when implementing Workforce Planning processes and procedures to new departments and the on boarding of new Corporate Partners. • Accountable for ensuring that the required number of resource is identified for the right time; right place in order to achieve agreed Service Levels in liaison with the operational management team.• Provide pro-active analysis demonstrating trends and information to identify periods of over / under resourcing from the existing schedules and work directly with Operational Management teams to close the gaps on a weekly basis.• Responsible for decisions made on a daily/weekly/monthly basis to achieve Call Performance SLA’s through planed outages. This involved making best use of make-up time / banking procedure to support a balanced overall service delivery.• Ensure that all shift patterns were delivered 4 weeks in advance of start date/time.• To manage effective people, processes, including training development, moral and motivation within my own team• Provide support the management team to achieve shift adherence of call centre reps by informing / influencing Leaders to ensure their reps adhered to the set schedules.

Bolton

Management of customer complaints within a claims operation. Analysing trends to understand customer behaviours and operational process improvements.

Morecambe

Manage the FNol process for motor, household and travel claims preparing cases for triage.

Certificate, Insurance, Cert Cii

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Business Management, Chartered Management Institute, Diploma

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European Computer Driving Licence, Pass

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