I perform tasks such as configuring computer systems, helping with system repairs, and installing parts of (or entire) computer systems. I'm also responsible for maintaining the system to ensure that all parts are functioning properly and that all system updates are installed as needed. Another major job function of is to provide support to all staff using these systems, which includes answering users' questions, as well as maintaining and assigning company passwords to employees that require system acces. From a troubleshooting perspective I Identify, isolate, and define network environment issues and recommend solutions. Provide on-call technical support and educate users on PGA Tour proprietary systems.

I Help provide prompt responses to questions from customers in person or over the phone. AlsoI troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. Known as the lead "go-to" person for training new reps and established employees in customer service matters as it relates to Office Max responsibilities.

Handled technical troubleshooting within a classroom environment, including computer repair, LCD failures and printer errors, etc.Supported over 1300 users with hardware and printer support. Trained Science Department teachers on the following: Computerized Grading System (Pilot school); Management of Programs (Gizmo, Safari Montage, Achieve3000, FCAT Explorer, Compass Odyssey, Performance Matters); Proper Use of Equipment (Tablet, Smartboard, Document Camera, LCD Projector, Frontrow Microphone); Building Teacher Web Pages; and Creating Reports to Analyze Data (Performance Matters)