David Withers Email & Phone Number

Cupertino, California, Us

-Consult with assigned customers as a strategic trusted advisor on technology ecosystem, organizational transformation and platform adoption -Deeply understand customers business, priorities, goals and concerns by consistently engaging key decision makers. Help remove barriers and address friction points to enhance the customers experience-Present articulately and effectively convey tailored solutions that speak to the role services, solutions and platforms play and how that impacts their work-Bring unmatched expertise on every aspect of the technology experience, from planning to deploying and supporting ecosystems-Work cross functionally with internal teams to ensure overall customer success-Look ahead and identify trends that will be drive growth within customer environmentsAchievements:-Developed a strategic tool that can be used to assess the current state of a technology fleet, and created new standard methodologies for organizations-Led national enablement training on platform best practices- Consistent 20+% YoY growth over the year

Cupertino, California, Us

-Internship with enterprise and education field systems engineering teams to guide and advise technology strategy with customers.- Extensive practice with the tools and platforms, such as Jamf, Mosyle, Apple Business Manager and deployment best practices- Cross department collaboration with Account Executives, Field Engineers and managers as they focused on customer satisfaction and quota retention.

Cupertino, California, Us

-Prospected new clients and converted leads, contributing to a 25% increase in client base revenue within 3 months, resulting in $1 million in managed revenue.- Built strong rapport with clients through active listening and understanding their unique business needs.- Acted as a primary point of contact, managing client requests, resolving issues, and maintaining open lines of communication.- Collaborated with the sales team to negotiate contracts and pricing agreements to maximize revenue and profitability.- Utilized CRM systems to track client interactions, sales activities, and maintain accurate records.

-Founded and established North Coffee Bar, a vibrant and successful mobile coffee bar for events and farmers markets.- Crafted an inviting ambiance, ensuring a memorable experience for customers and fostering a loyal clientele.- Developed and maintained supplier relationships, ensuring a consistent supply of high-quality coffee beans and other ingredients.- Managed daily operations, including inventory management, budgeting, and financial analysis.- Led and motivated a dedicated team of baristas, fostering a positive work environment and promoting exceptional customer service.- Established standard operating procedures and training programs to maintain consistent product quality and service excellence.

-Collaborated with project managers to develop project plans, timelines, and resource requirements.- Tracks project progress, identified potential risks, and implemented mitigation strategies to keep projects on track and within budget.- Prepared and maintained project documentation, including meeting minutes, status reports, and project deliverables.- Coordinated and scheduled meetings, workshops, and training sessions to facilitate project communication and collaboration among team members and stakeholders.- Assisted in budget management, tracking project expenses, and ensuring adherence to financial guidelines.- Conducted project data analysis and generate reports to provide insights on project performance and efficiency.