Responsible for leading a team of image builders in creating customized operating systems, deployment to global customer environment and managing the continual lifecycle maintenance. Orchestration of implementing automated solutions and mentoring the delivery of high quality support to clients with varying business requirements. • Partnerships with IBM internal CSC and external vendors on configuration processes in depot facilities; enabling out of box production system, increasing end user productivity and technology delivery.• Responsible for the internal development, maintenance and delivery of standardized global operating systems to endpoints; including system configuration settings for consistency, compliance, security and integrity.• Provide technical advice and input with the client’s global hardware committee for direction on end user compute technology improving overall business productivity.• Development of multiple uniqueness transfer methods enabling users seamless transition from a depreciated system to new technology.• Development of automating the configuration of systems BIOS layer, during the pc build process, enabling the operating system access to the hardware layer all while minimizing a need for a technician’s touch.• Technical SME member in multiple agile workshops reviewing current client processes and solutions and developing enhancements with current solutions or substituting with other more viable solutions for process improvements.

Responsible for the direction, configuration and management of 92k end nodes over 150 countries. Provide oversight and guidance for the integration, collaboration and delivery of multiple, concurrent programs and projects in a global environment. • Partnerships with computer technology vendors implementing supply chain process and defining standard end user compute models and configuration processes; enabling out of box production system, increasing end user productivity and technology delivery from an average of 30 – 60 days to 24-72 hours.• Responsible for the internal development, maintenance and delivery of standardized global operating systems to endpoints; including system configuration settings for consistency, compliance, security and integrity.• Provide oversight and leadership as the global hardware committee chairman for direction on end user compute technology improving overall business productivity.• Management and oversight of the Administration, maintenance, deployment and support of MDM and Encryption solutions in partnership with IT Security Department.• Leader for Architecture Review Board, providing approvals and business centered cross functional reviews of new technologies, developments and projects.• Developed and integrated multiple educational programs, providing training material to leverage products and solutions from the Endpoint department.• Developed, implemented and integrated IT roadmap and technology life cycle, including benchmarking and system selection guide composites based on business requirements and operational improvement metrics for leadership and the business• Designated substitute for Director of Global Desktop Engineering, providing leadership to department and participation in meetings when Director unavailable.

Led Desktop Management team of 10 technologists.• Served on IT Change Management Board.• Developed VDI environment that supported 21,000 global users.• Consolidated global endpoint management eliminating local support staff for significant operational savings.• Developed enterprise-wide, hardware independent images Developed enterprise processes to standardize, automate and distribute application packages.

Led Texas/Oklahoma region supervising a staff of 7 to support 3025 employees in 15 remote offices• Responsible for IT acquisition and budget the research, budget and procurement of IT assets.• Aligned IT with business needs. • Led team. • Directed and led IT staff to manage lifecycle of IT assets.• Managed IT integration after multiple office relocations of the entire IT infrastructure, including locations of 500+ employees, without business downtime.• Provided consulting to other regions.

Responsible for coordination of all IT functions in the Houston and branch offices supporting 500+ employees and supervising an IT staff of 3 network/desktop support technicians. • Projects included major desktop rollouts, server upgrades, domain migrations and network infrastructure design. • Responsible for IT budget, procurement of IT assets and implementation.

• Responsible for network administration, active directory, server administration, desktop and day to day IT support in the Houston office.