David Yeung Email & Phone Number

New York, Ny, Us

New York, Ny

Responsible for the overall sales, people, and operational leadership of two stand-alone boutiques - Soho and Madison Avenue.

New York, Ny

Responsible for the overall sales, people, and operational leadership of a stand-alone boutique on Madison Avenue.• Manage a team of 4 through individualized coaching and client development. • Leverage business platforms analyzing data to strategize and improve overall performance in sales and client service.• Manage all order fulfillment activities (i.e. stores and .com) with a 99% fill rate. • Oversee all operational processes and activities (i.e., inventory management, external vendors, BOH organization) that lead to effective and efficient maintenance and running of the boutique.

New York City Metropolitan Area

Multi-faceted role focused on leading a high-performing remote digital selling team and leaders across three regions with P & L management and overseeing projects supporting omnichannel initiatives to improve KPIs, client acquisition and retention, traffic and conversion, and overall business growth.Team and Sales Leadership: Digital Stylists• Drove increased revenue growth by 20% by identifying opportunities and client development strategies. • Improved reporting processes to optimize sales, track progress, and improve performance.• Fostered a positive team culture through cross-team collaboration that broke down silos across regions. • Partnered with Private Client Relations team to build bespoke experiences for top digital clients.Project Leadership: Omnichannel Initiatives• Led an evolved digital selling program focused on testing integrated selling initiatives (advanced group).• Oversaw an integrated selling test targeting a key client segment that increased total spend by 18% QoQ. • Led cross-functional teams to revamp an online stylist matching program increasing conversion by 12 pps. • Collaborated with the product team to test and launch an upgraded omnichannel-selling tool.• Consulted on strategies to improve adoption, evolution, and continued use. Managed feedback loop.• Consulted on the development leader-led ‘train-the-trainer’ user guide for the omnichannel-selling tool.

New York City Metropolitan Area

Built and scaled a net-new, omnichannel selling program to upskill digital selling behaviors for in-store associates and leaders across all 36 stores. The program started with 65 associates and grew to 500+ in less than 2 years (15% of the total selling population) which led to ~10% sales growth YoY.• Directly managed two regional managers and one assistant who supported the program in key markets.• Developed training curriculum, defined success metrics, and delivered content (in-person and virtually).• Piloted a net-new, digital sales commission program, increasing total digital sales by 7.5 times.• Project owner of the development and launch of digital selling/photography spaces in key markets.• Collaborated on building a foundational digital skills training program for the broader selling population.• Partnered with store teams and used a data-driven approach for feedback on content/effectiveness.

New York, Ny (Hudson Yards)

Promoted from Sales Experience Manager to Group Manager with expanded divisional scope and responsibility to include Precious & Designer Jewelry and Intimate Apparel divisions. • Directly managed 3 leaders including a Manager, Assistant Manager, and Coordinator.• Developed and led weekly team meetings focused on pandemic selling and product training.• Managed and supported aspects of the store closing process (i.e., operations, employee exits).

New York, Ny (Hudson Yards)

New store opening. Direct responsibility over the Designer/Fine Apparel Ready-to-Wear and Personal Shopping departments focused on driving sales teams toward exceeding goals and building customer-centric experiences.• Recruited and developed a high-performing sales and management team• Achieved 10% sales growth SoS, positively trend towards goal. • Improved new client acquisition, trips, and retention through targeted coaching and training. • Achieved 100% clientele capture rate WoW.• Partnered in the development of top clients to identify sales opportunities and client experiences. • Developed and implemented a workshop series for increased cross-selling opportunities in RTW.• Collaborated with merchants, brands, and DSAs (Brand Specialist) on seasonal buys.

New York, Ny (5Th Ave)

Direct responsibility for the overall business, people and client experience of respective departments: Personal Shopping (08/2016-11/2018)Ladies Designer & Contemporary Shoes (10/2015-08/2016)Handbags & Accessories (01/2015-10/2015) • Drove double-digit growth YoY by developing individual sales and client strategies for associates.• Improved workplace culture through effective conflict resolution and people management. • Assisted in driving in-store events, including developing the operational process for concept shops.• Leveraged clienteling tools and data analysis to coach and manage client outreach and development.

White Plains, Ny (Westchester)

Direct responsibility for the overall business, people, product, and customer experience of respective departments: Ladies Shoes (02/2013-01/2015)Designer Jewelry (09/2011-02/2013)• Led a 10+ team of sellers and one Coordinator to achieve double-digit sales growth.• Implemented innovated sales and operational strategies to improve efficiency.• Boosted NPS scores by 2 points through floor presence and coaching, improving customer retention.• Owned and managed associate iPhone rollout including training and scaling of best practices.

White Plains, Ny (Westchester)

Supported the management of all front and back-of-house activities and team support.

New York, Ny (Soho)

Top producing luxury retail seller specialized in Women's Ready-to-Wear, Handbags & Accessories.• Maximized sales goals, exceeded $2.0 million in sales, 2008–2010.• Acted as visual correspondent; maintained visual standards and assisted with floor moves, press events.

Masters In Business Administration, Online

Bachelor Of Science, Fashion Merchandising Management

Associate Of Applied Science, Fashion Merchandising Management