• Working collaboratively with the Associate Dean to individually manage 150 Graduate Research Candidates using a case management approach. Fostering of these key relationships ensures alignment with University policy, OH&S, ESOS legislation, statutes, regulations and other compliance policies.• Production of high level quality statistics, analysis and reporting on the MGSE graduate research applicants, candidates, graduate research supervisions, for informing MERI strategy development… Show more • Working collaboratively with the Associate Dean to individually manage 150 Graduate Research Candidates using a case management approach. Fostering of these key relationships ensures alignment with University policy, OH&S, ESOS legislation, statutes, regulations and other compliance policies.• Production of high level quality statistics, analysis and reporting on the MGSE graduate research applicants, candidates, graduate research supervisions, for informing MERI strategy development, implementation, and review.• The development, support, and evaluation of a schedule of graduate researcher focused professional development and engagement activities, in coordination with MERI and MGSE colleagues. Show less

• Provision of high level advice to candidates/supervisors and ongoing management of all aspects of complex RHD candidature from beginning to completion.• Critically review and pro-actively propose improvements to relevant policies, procedures, systems and service delivery within the area of RHD and MSLE. • Work in collaboration with the Client Services Manager and other Client Services staff to contribute effectively to planning, coordination and implementation of major activities and… Show more • Provision of high level advice to candidates/supervisors and ongoing management of all aspects of complex RHD candidature from beginning to completion.• Critically review and pro-actively propose improvements to relevant policies, procedures, systems and service delivery within the area of RHD and MSLE. • Work in collaboration with the Client Services Manager and other Client Services staff to contribute effectively to planning, coordination and implementation of major activities and policy changes that may impact upon the faculty.• Implementation of a case management-style approach to resolving escalated student issues, including ongoing management of complex cases and referral to specialist support services as required. Show less

• Reviewing processes, plan for implementation of future change, generate proposals for improving efficiency and ensure quality service is provided to postgraduate and Research Higher degree students.• Advice and support to academic staff and research students for a range of research administration activities, including: contract development and sign-off, contract variations, advice and support on the funding submission process, coordination of the annual Publications collection and… Show more • Reviewing processes, plan for implementation of future change, generate proposals for improving efficiency and ensure quality service is provided to postgraduate and Research Higher degree students.• Advice and support to academic staff and research students for a range of research administration activities, including: contract development and sign-off, contract variations, advice and support on the funding submission process, coordination of the annual Publications collection and administration of Research Higher Degree.• Committee support and Coordination of the collection of publications and entering these in to Themis and assisting staff to ensure their public profiles on Themis is up to date. Show less

• Support all Inbound International students in their student administrative needs in a customer focussed and empathetic manner, being mindful of the challenges these students can face studying outside of their home-country• Check PRISMs and ensure all Inbound International students are enrolled in exact course/s as per their PRISMs registration and Cricos code listing• Respond to enquiries about information held by Student Administration in line with the Institute Privacy Policy and… Show more • Support all Inbound International students in their student administrative needs in a customer focussed and empathetic manner, being mindful of the challenges these students can face studying outside of their home-country• Check PRISMs and ensure all Inbound International students are enrolled in exact course/s as per their PRISMs registration and Cricos code listing• Respond to enquiries about information held by Student Administration in line with the Institute Privacy Policy and Procedure. Show less

• Liaising with relevant stakeholders to ensure that publications meet academic & research requirements. • Maintaining and taking responsibility of financial records and insuring that they are accurate at the time of invoice and ensuring they are fully compliant with all HM revenues & customs policies • Understanding and ensuring that all University Library policies are implemented during day to day operations with a focus on maintaining quality assurance.

• Review and identification of potential memberships that may risk ceasing, sales advice.• Contacting members to inform them of possible changes and adjustments to current policies.• Maintaining and taking responsibility for contacts lists and insuring that they are accurate for final assessment.

• Supervision and management of 13 staff in fulltime, part-time and casual capacity in the daily operation of student services.• Training and updating staff of either new or revised university procedural process such as petty cash and if required provide the daily support in these areas.• Cognisant and confident with University procedural processes in reporting information to management.

• Front counter student advice and assistance, cashier duties, fees advice, course enquiries, telephone queries, ID card production, processing, examinations. • Development of trouble shooting guide/procedure for POS transactions. This system is currently used today by the team.

• General sales and customer advice and service, a high knowledge of products and services, handling of account payments and enquiries, general administrative duties, automated order entry, computer skills and use of in house software. • Understanding and compliance of Officeworks policy and procedures and discretion when handling customer accounts.