2015/11 –2017/12Infrastructure business group：responsible for internal infrastructure project management and resource planning, presided over and took charge of the Tmall double 11 internal project in 2016.2017, and won the internal best project manager award2017/12 - 2018/12Aliyun security team： mainly responsible for ali cloud overseas internal security product basic resources project management and resource delivery, and successfully completed the Asia Pacific security DDOS, WAF basic products project delivery;2018/12 - presentAliyun overseas business division： PMO of Singapore region, in charge of internal and external projects in Singapore region, established delivery standards and procedures for BME, managed and deployed ISV and GTS resources of aliyun Singapore region, and was responsible for the overall delivery results of internal and external projects.As the business entry point of Alibaba-aliyun project manager, focus on architecture and business solutions, including BME,network, IDC, server, data/business station, proprietary cloud solutions. Responsible for end-to-end delivery, implementation of key projects, providing integrated and high ratio of basic resources for business.

1) Contract implementation in commercial systems, billing/AR process 2) Lead- incident-, lead- problem - and escalations management3) Change management assurance4) Quality monitoring at the contract level5) Ensuring agreed terms of delivery and services6) Regular communications with customers for delivery and services within the contractual framework (eg SLA, penalties) 7) Associate with sale team for new project management, that`s also include transition face8) Risk management (KPI,RCA,Tool)9) Customer service process management (based on ITIL)

Write technical proposal customized to customer’s data center infrastructure management practice1）Leading the Michelin & Singapore service outsourcing project which includes call center (help desk), network maintenance & data center maintenance2）Maintain the overall local service delivery responsibilities and conduct regular operation review with delivery teams3）Maintain delivering performance standards and client measurementsMake process & document on demand4）Ensure positive customer satisfaction and the customer relationship is maintained5）Drive/Manage service quality and improvement of service delivery processes6）Ensure that the quality of work performed by team staff meets the expected7) ITD standards and SLA, outlined in the training and education program8) Optimize the workflow such as Incident, Problem & Change management processes based on ITIL framework to make them more practical9) Continually identify ways to reduce costs (time/labor) delivering the services and improve service10）Deliver on service commitments and provide QA(coordinate audit readiness and security compliance for delivery) & project governance&RCA(root cause analysis)11）Participate in account plan/strategy12）Provide account leadership/direction and technical support that’s facilitated process define and improvement practices13）Participate in the response to RFSs (Requests for Service) on behalf of the delivery organization14）Manage customer's expectation to ensure the delivery successIdentify risks to the service quality and conduct contingency plans15）Manage and escalate issue and crisis16）Drive/participate and coordinate crisis management17）Attend customer meeting18）Submit periodical KPI (Key Performance Index) reports19）Design & deliver POC (proof of concept);20）Deliver solution & product training to related channel partners;