David Woodward Email and Phone Number

family liason, driver, facilities management, conservation,

Blue Forest has flourished over the years and has built a reputation of exclusivity, discretion and reliability, this reputation has lead the firm to work for the most exclusive clientele in the world from royalty, billionaires and A list celebrities.Role.Client Relationship, Success, Working with diverse clients and suppliers, developing key stakeholder relationships at all levels. Able to empathise and collaborate with business needs and expectations of C level executives, and… Show more Blue Forest has flourished over the years and has built a reputation of exclusivity, discretion and reliability, this reputation has lead the firm to work for the most exclusive clientele in the world from royalty, billionaires and A list celebrities.Role.Client Relationship, Success, Working with diverse clients and suppliers, developing key stakeholder relationships at all levels. Able to empathise and collaborate with business needs and expectations of C level executives, and contribute to the company delivering record results.Project Management, Preparation training and relationship coordination within Blue Forest.Collaboration with suppliers and administration teams at each event to maximise the impact of the quality product designed by the team at Blue Forest, and provide a true representation of the truly unique service that can be delivered.Have participated in the following events with Blue Forest, RHS Chelsea Flower Show, (2016/17/18) RHS Show Hampton Court Palace and before its closure Earls Court Show Undertook budgetary management, transport and in collaboration with marketing team event approachConsultant on account and maintenance for current and historic clients, Show less

Working with Tungsten-Networks customers to deliver the very best business relationships and enhanced ROI, facilitating and collaborating with internal teams being the voice of company and customer.Managing team of Customer Relationship associates, imparting relationship expertise, escalation point for company / customer feedback, opportunities and imperativesAccountable person for named Customer account management: Building and deepening the client relationship; monitoring and… Show more Working with Tungsten-Networks customers to deliver the very best business relationships and enhanced ROI, facilitating and collaborating with internal teams being the voice of company and customer.Managing team of Customer Relationship associates, imparting relationship expertise, escalation point for company / customer feedback, opportunities and imperativesAccountable person for named Customer account management: Building and deepening the client relationship; monitoring and ensuring operational delivery and overall client satisfaction; monitoring and optimising Tungsten penetration/profitability; Being the voice of the customer, evangelising and owning the relationship throughout the companyIdentifying new business/revenue opportunities,that produce best practice for the customer and the companyMeeting and exceeding the set revenues targetNegotiating and closing contract extensions and renewalsAchieving ‘client reference’ status Demonstrating the pivotal nature of e-Invoicing and cutting edge analytics to some of the most forward looking customers in the world Show less

Management of all new service launch activities into the customer baseSpecify corporate level product related collateral required for the support of all sales and marketing activities on a global level e.g. web site content, product brochures, product datasheets, whitepapers, sales presentations, ROI models, demonstration systems and scripts, etc.Obtaining Major Customer reference collateral: case studies, press releases, ROI cases, etc. Identifying opportunities for special… Show more Management of all new service launch activities into the customer baseSpecify corporate level product related collateral required for the support of all sales and marketing activities on a global level e.g. web site content, product brochures, product datasheets, whitepapers, sales presentations, ROI models, demonstration systems and scripts, etc.Obtaining Major Customer reference collateral: case studies, press releases, ROI cases, etc. Identifying opportunities for special interest groups and consolidated supplier releasesWorking closely with Project Managers (PM) and Service Delivery Managers (SDM) to ensure key project and KPI deliverables are achieved Develop with the PM/SDM a release plan for each accountWork closely with the SDM/Campaigns Manager (CM) to deliver/exceed SLA for each campaignLiaising with SDM to ensure appropriate customer supportLiaising with regional marketing Communication of roadmap information and competitive positioning and the provision of expert consultancy in this area Show less

Senior Director of Customer Retention Team in EMEA with remit of building long term Customer Relationships, acting as trusted advisor, facilitator, whilst protecting revenue by delivering industry leading retention, customer satisfaction as well as operational effectivenessResponsible for motivation, coaching, development, performance management of team (virtual and office), to surpass all relevant KPI’sDirectly interacts with Key Customers Accounts, Third Party Vendors and… Show more Senior Director of Customer Retention Team in EMEA with remit of building long term Customer Relationships, acting as trusted advisor, facilitator, whilst protecting revenue by delivering industry leading retention, customer satisfaction as well as operational effectivenessResponsible for motivation, coaching, development, performance management of team (virtual and office), to surpass all relevant KPI’sDirectly interacts with Key Customers Accounts, Third Party Vendors and Support Services teams as appropriate, audit adherence to service provider contracts / service level agreements (SLA’s) with goal of maintaining and improving positive relationships with all stakeholdersAble to act as the Voice of the Customer, point of contact and action initiator for escalations, interdepartmental communication, substantiating solutions meeting customer business requirements, exceeding service expectation and maximising client satisfaction resulting above industry retention ratesWorked with key account stakeholders at regular case review meetings to understand current status, project strategy, change request management and service satisfaction levels Responsible for strategic planning for customer retention, including, risk, retail business process and invoice management as well as budget compliance In concert with finance team ,worked to review delinquent and ageing accounts, engaging with customers to identify any issues of concern and bringing ageing payments / accounts to resolution Show less