David Wreschner Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Manage a book of English and Spanish speaking accounts with a current S&S of 2M/year.100% retention rate, 83% Strategic Engagement Rate.Main point of contact through in person meetings, video calls, email, and via phone.Manage and grow customer relationships through strategic engagements, QBRs, and platform demos.Identify upsell, and cross sell opportunities, as well as manage risks.

Denver, Colorado, United States

Manage book of 60-70 SMBC and Strategic accounts per quarter.Main point of contact for client and partners.Problem solve, and work cross functionally with Sales, Sales Ops, and Product Engineers.

Westminster, Colorado, United States

Assisted 4 Account Executives with clients, and eventually took over a small book of clients and handled the entire direct mail campaign process. This process included analyzing results of previous campaigns, identifying possible upsell opportunities. Confirming the amounts of names being sent for the client campaign, and assisting the client and being a point of contact to them throughout the entire order process until the campaign is sent out.

Denver

Audited country-specific details for HRIS integration to ensure data accuracy and cleanliness.Managed and organized data for the new internal system and recommended process changes to allow for more efficient customer management.Spoke with international clients about the specifics of new employee contracts, and proactively addressed issues faced by these customers with the operations and customer success teams. Developed salary bands for international jobs by reviewing job boards, company career websites, and analyzing cost of living. Presented these bands to account managers who used the data to inform clients on budget expectations for new roles. Researched labor law requirements for various international countries to create a guidebook to efficiently analyze the cost and risk of onboarding new employees in other countriesAnalyzed customer satisfaction trends through survey results to see where we could improve based on quarterly feedbackIndependently wrote a blog post on international trends experienced by companies going global. Worked with the consulting and operations team to verify accuracy, and the blog post was posted on the company website and social media profiles (Facebook, LinkedIn).Reviewed company case studies by analyzing and summarizing global publications and company data points to ensure accuracy Was nominated for and awarded the company Peer Bonus Award and recognized for living the company’s values of velocity, professionalism, integrity, and client satisfaction

Denver, Colorado, United States