David Yang Email & Phone Number

Minnesota, United States

Work with Credit & Collections supervisor to identify challenges and create new strategies to effectively collect cash flow to support company revenue, along with reducing and maintaining DSO for delinquent B2B accounts within our Order to Cash department.Assigned and tasked as direct contact to support B2B customer escalations and inquiries. Investigate customer account issues and reconcile with internal financial departments to find a resolution.Conduct monthly meetings with account sales managers and customers to further assist in maintaining consistent payments, along with addressing any concerns to build a better and more secure relationship.Took on the role as lead trainer for Credit & Collections onboarding for onshore and offshore team members. Create and record all training documentation along with improvements to current Credit & Collections standard operating procedures (SOP). Tasked with the role and responsibility in company’s Enterprise Resource Planning Program to be a tester for any new company system changes, along with being a pillar for contact and resolution to internal team members.

Minnesota, United States

Represented the company as the first point of contact for all prospects and member needs by taking incoming calls, scheduling appointments, building membership sales, personal training sales and addressing any questions, conflicts or concerns.Managed the club’s entire membership profile while providing an exceptional variety of disciplines to ensure that all equipment, billing, facility maintenance and membership experiences were met efficiently.Assisted General Manager and Owner with Personal Training scheduling, inventory management, membership sales marketing, and supervising facility maintenance. Partnered with third party agencies to promote and market the company with the goal of increasing sales and club revenue, along with building a strong relationship with the community.

Process customer transaction with efficiency and accuracy to customers request.•Provide extraordinary customer service.•Promote Anchor products by building personalized relationships by listening and recognizing customers’ needs.•Serve and perform to Anchor Bank’s core values.•Proficient in Jack Henry and Vertex.

Actively promote and sell TCF products and services.•On a daily, accurately balance transactions for customers.•Spend a good amount of time on outside sale events.•Providing high quality customer service and experience.•Achieving individual and team sales goals.Notable Achievements:•Consistently executing individual sales goals from quarter to quarter, thus contributing to company branch achieving overall goal.

Associate Of Arts And Sciences - Aas, Biology, General

Economics

High School Diploma