David Yang Email & Phone Number

Anaheim, California, United States

• Responsible for communicating project status to business owners customers and engineering contacts using email, conference calls, reports and status meetings
• Works on different prototype devices from different manufactures ranging from next generation storage to next generation portable adaption devices
• Work with customer in defining product requirements for future releases making sure that the companies’ needs are met with feature requirements.
• Go on-site and meet with internal project owners to make sure communications are clear and projects are on target and on budget.
• Go on-site and meet with customers usually dealing with high-profile complex issues
• Demo current and upcoming products to customers on site

• Work with product management, engineering, QA and release managers on product decisions, growth, releases and overall direction
• Work with customer in defining product requirements for future releases, helped to define business logic, create complex rules and initiate business strategies
• Responsible for communicating project status to business owners customers and engineering contacts using email, conference calls, reports and status meetings
• Managed and created feature documentation
• Strong troubleshooting skills, often providing source code level and hands on support of enterprise production systems.
• Ability to multitask and handle multiple customers in a fast paced ever- changing environment

• Work in phone center supporting both customers, Inside and National sales force
• Analyze customer code and scheme toward software protection
• Diagnosis and analysis of problems in code
• Give suggestions toward increasing security for customer (Anti-hacking)
• Set-up and configure machines for customer demonstrations
• Give format presentation and demonstrations when needed

Bachelors Of Science, Computer Science

Bachelors Of Science, Computer Science