David Yates Email & Phone Number

Rochdale

Technical authority for the design and implementation of complex customer solutions including MPLS networks, IP telephony and application hosting.

Rochdale

Responsible for providing technical solutions for new & existing customers based on Internet & WAN, Managed Security, IP VPN, VoIP and Hosting technologies.Responsible for actively driving and managing the requirements gathering and high level design process, working with direct and channel customers.Responsible for building a set of requirements in consultation with the customer and then, working with engineers and operational teams, production of a high level design.Determine technical and business requirements from clients and provide technical solutions in aprofessional manner and to agreed timeframesCreate internal design configuration documentation including network diagrams with technical explanationsFeedback on issues with current products and provide input around new productsPerform technical development for bespoke solutions as part of a design and development frame workPresent technical solutions to the customer with professionalism and enthusiasmProvide accurate and timely management information, including activity reports, bid reviews, project forecasts, KPI’s.Structure and produce compelling proposals,commercial and technical documentationInterface with the implementation/project team, articulating customer requirement, to ensure smooth transition from Sale to DeliveryAct as customer stakeholder in bid and project teamsTake lead role in small project activities, working with groups of engineers.Comfortable working with a broad set of teams, including close working relationships with sales and technical teamsConfident presenting in a formal setting and able to chair and take the lead in customer meetings when required

- Responsible for ensuring that migrations take place in a safe, controlled and logical manner, and that all services are restored to service post migration. - Keep stakeholders informed of migration progress, and communicate status at completion. - Interface with other areas of the business including scheduling, circuit writing, planning, BAU NOC, etc in support of migration planning and execution. - Direct & support field engineers within migration window & with cease / establish work. - Lead fault finding and rectification work when problems occur, and escalate issues to technical / management contacts in an appropriate and timely manner.- Work in a self-organising and self-supporting team, covering shifts and call-out. - Communicate with customers before and after migrations, where appropriate, to ensure their acceptance and satisfaction. - Prioritise work in accordance with business and customer needs. - Thoroughly familiar with C&W internal systems and platforms- Ensure efficient and timely updating of tickets and databases.

- Responsible for managing and resolving problems across a broad spectrum of telecommunications products within strict SLAs, across a wide variety of technologies and customers. - Maintain contact with customers whilst a problem is work in progress, keeping them informed and where necessary involved in the fault resolution process - Demonstrate strong customer-facing and technical skills. - Interface with equipment suppliers and 3rd line support agencies and maintain incident progression to meet customer SLA timescales and expectations. - Support field engineers in day-to-day activities involving multi-vendor technologies. - Work within a 24 x7x 365 shift pattern and provide call-out support. - Co-ordinate planned engineering works within clearly defined timescales, co-ordinating field engineers and engineering resource. -Pro-actively monitor and investigate faults on live customer networks using tools such as Netcool and BMC Remedy.- Ensure efficient and timely updating of fault tickets and incident databases.

- To maintain and design aspects of hardware platform of System X telephone exchange. - Progression of designs from concept though schematic capture, PCB layout, prototyping & test, manufacturing and debug to roll-out to customers and field support. - To perform and co-ordinate environmental, EMC and conformity testing on the System X hardware platform - Produce scope of work, risk analysis, requirements capture, timescales and effort required for projects. - Ensuring that all related documentation is kept up to date - Provide local support for departmental CAD systems (unix-based) - Liaise with related departments within the company, i.e. Project Management, Test & Integration, Customer Support etc. - Responsible for liaison with suppliers regarding component quality, new procurement, component end-of-life, etc to ensure minimal cost and optimal time-to-market. - Performed quality deviation investigation and identified issues of component quality. - Mentor and provide on the job support to new recruits.

- Worked across many different departments within the company. - Consistently received favourable reports from departmental heads. - Gained experience in departments as diverse as purchasing to manufacturing, personnel to engineering. - Achieved a HND in Electrical & Electronic engineering on day release.

Hnd, Electronic Engineering

Achieved a distinction

A Level, Electronic & Electrical Engineering; Physics; General Studies

Gcse, Physics; Biology; English Lang; English Lit; Chemistry; Maths; History; Religious Studies; Geography