David Yates Email & Phone Number

Depew, Ny, Us

Buffalo, New York, United States

· Working onsite with the Niagara Frontier Transit Authority (NFTA), a predominant multi-modal public transportation authority in Western New York.· Participating in Stellar’s development of and implementation of an Information Security Plan (ISP) to increase internal and external security against potential threats to privacy, including potential threats of Cyberterrorism, such as but not limited to Ransomware. · Responsible for investigating, analyzing and documenting the NFTA’s Main Distribution Frame (MDF) and Independent Distribution Frame (IDF) to develop a complete picture of the NFTA’s network and systems infrastructure· Collaboration with AgileBlue Managed Detection and Response Services, the NFTA, as well as the Stellar team; to respond to and address alerts regarding potential security breaches.

Buffalo, New York, United States

· Managed a high-volume workload within a deadline-driven environment. Ensured that customer experience for the team is consistently rated above 90 percent, meeting performance benchmarks in all areas.· Supported multiple customers within the United States including, Hart Hotels, Buffalo Niagara Medical Campus, Buffalo Canal Side Organization, Buffalo Niagara Convention Center, The Boys and Girls Club of Western New York, Communication Workers of America (CWA) 1168, Operating Engineers Local 17, in addition to Irish Carbonics.· Responsible for preventive maintenance on computer and internet systems. · Created and implemented a hardware replacement plan for clients to help improve performance and reliability; thus, increasing productivity of workstations and decreasing hardware issues.· Assisted in technological setup and support for multiple events at the Buffalo Niagara Convention Center.· Assisted Sales Department with building networking architecture to improve performance. · Provided support in a team environment to lower-level technicians, to potentially increase a higher and more consistent rate of resolution.· Spearheaded a team with the New York State Department of Health that successfully set up a COVID-19 vaccine facility at the Conference and Event Center in Niagara Falls.· Performed disaster recovery of multiple systems, that succumbed to complete and total hardware loss, restoring functionality to the network functionality in record time. · Deployed and managed Threat locker to multiple workstations and servers. Increasing security to a zero-trust environment.· Launched network penetration tests within and outside of client environments. To help identify vulnerabilities to the system. Then implemented resolutions to increase security by 95%.

· Onsite and phone technical support provided to ten Planned Parenthood health centers in Western and Central New York, supporting an upwards of 280 employees.· Administration, security, network architecture, and network administration.· Developed, implemented, and managed a new wireless and Cloud managed Meraki solution in all assigned Planned Parenthood health centers.· Increased flexibility by implementing Office 365 Cloud-based email.· Implemented new virtual servers while maintaining an environment of 15 servers.· Incorporated redundancy by setting up a backup system to disk and to tape.· Improved efficiency by transferring paper medical records to electronic medical records.· Provided on-site technological support and setup for multiple fundraising events.· Secured workstations by upgrading from Windows XP to Windows 7, setting up group policy, and implementing Cloud-based antivirus technology.· Centralized management of computers by setting up a Windows Update Service Server, improving preventive maintenance to all workstations.· Programmed a Visual Basic.Net (VB.Net) program in health center waiting rooms for better patient engagement regarding services offered.

Computer And Information Sciences, General

Associate Of Arts And Sciences (Aas), Computer And Information Sciences, General