David Yeap Email & Phone Number

Melbourne, Victoria, Australia

The Associate Account Manager is a key role within Datacom sales and account management team, responsible for supporting the Account Managers & BDMs in managing and developing strong client relationships with key clients.• Assist the Account Managers in building and maintain strong positive relationships with key clients• Identify growth opportunities within key accounts and develop account plans to maximize sales and revenue.• Regularly communicate with clients to provide updates… Show more The Associate Account Manager is a key role within Datacom sales and account management team, responsible for supporting the Account Managers & BDMs in managing and developing strong client relationships with key clients.• Assist the Account Managers in building and maintain strong positive relationships with key clients• Identify growth opportunities within key accounts and develop account plans to maximize sales and revenue.• Regularly communicate with clients to provide updates on products, services, and new offerings.• Anticipate and proactively address client concerns, providing solutions and recommendations as needed.• Understand client requirements and develop a thorough knowledge of their business needs.• Regularly communicate with clients to provide updates on products, services, and new offerings.• Assist in the preparation of proposals, presentations, and contract negotiations.• Monitor account performance and identify areas for improvement or expansion.• Conduct market research and competitor analysis to identify market trends and opportunities.• Maintain accurate and up-to-date records of client interactions and activities in the CRM system.• Collaborate effectively with internal teams, including sales, marketing, customer service, and product development, to ensure client needs are met.• Participate in cross-functional meetings and contribute to the development of sales and account management strategies.• Share knowledge and best practices with team members to foster a culture of continuous improvement. Show less

Melbourne, Australia

Internal Account Coordinator managing key retails accounts. Maintaining and building relationships while developing business opportunities within retail including new and existing accounts.• Work closely with the National Account Managers with assigned national retail accounts to build account plans and strategies.• Supporting to the Account Managers in achieving their sales targets and objectives.• Assist in preparing sales reports, forecasts, and presentations.• Regularly… Show more Internal Account Coordinator managing key retails accounts. Maintaining and building relationships while developing business opportunities within retail including new and existing accounts.• Work closely with the National Account Managers with assigned national retail accounts to build account plans and strategies.• Supporting to the Account Managers in achieving their sales targets and objectives.• Assist in preparing sales reports, forecasts, and presentations.• Regularly communicate with clients to provide updates on products, services, and new offerings.• Monitor account performance and identify areas for improvement or expansion.• Track and analyse key metrics related to client accounts and provide insights and recommendations for improvement.• Participate in cross-functional meetings and contribute to the development of sales and account management strategies.• Analysing sales trends and look for gaps and opportunities to increase business by providing input to monthly business planning. Forecasting and contribute toward achieving team goals and targets. Show less

Melbourne, Victoria, Australia

Key Account Manager managing key corporate accounts, understanding the clients' needs, maximizing sales opportunities, and ensuring client satisfaction• Build and maintain strong relationships with key clients, understanding their business needs, goals, and challenges.• Conduct regular meetings and communication with clients to ensure client satisfaction and identify new business opportunities.• Negotiate contracts, pricing, and terms with clients, ensuring profitable outcomes for… Show more Key Account Manager managing key corporate accounts, understanding the clients' needs, maximizing sales opportunities, and ensuring client satisfaction• Build and maintain strong relationships with key clients, understanding their business needs, goals, and challenges.• Conduct regular meetings and communication with clients to ensure client satisfaction and identify new business opportunities.• Negotiate contracts, pricing, and terms with clients, ensuring profitable outcomes for both parties.• Prepare regular reports and presentations on account performance, sales forecasts, and key metrics for management and stakeholders.• Provide input and insights to assist in the development of sales strategies and marketing campaigns.• Identify growth opportunities within key accounts and develop account plans to maximize sales and revenue.• Present product or service offerings to clients, showcasing their value and benefits.• Analysing sales trends and look for gaps and opportunities to increase business by providing input to monthly business planning. Forecasting and contribute toward achieving team goals and targets.• Passionate to sell the latest electronic products, services and delivering exceptional and consistent customer service• Delivery quality and profitable sales according to an established sales budget• Maintain accurate and up-to-date records of client interactions and activities in the CRM system. Show less

Cairns, Queensland, Australia

Responsibilities:• Providing excellent customer service with enthusiasm, a positive & “can do” attitude with a smile at all time.• Assist daily walk-in customers with Officeworks’ sales, products and technical enquiries by conducting “How To Class” for Officeworks Cairns store.• Active team member in ensuring Loss Prevention & taking part in stock takes for Officeworks Cairns store.• Able to work across all departments (Point of Sale, Print & Copy, Stationery and… Show more Responsibilities:• Providing excellent customer service with enthusiasm, a positive & “can do” attitude with a smile at all time.• Assist daily walk-in customers with Officeworks’ sales, products and technical enquiries by conducting “How To Class” for Officeworks Cairns store.• Active team member in ensuring Loss Prevention & taking part in stock takes for Officeworks Cairns store.• Able to work across all departments (Point of Sale, Print & Copy, Stationery and Furniture).• Following up with the customers on their IT enquiries and providing solutions.• Assist customers with Extra Cover & motivate other team members to obtainmore Officeworks’ Extra Covers.• Assist the team to achieve the store’s budget by upselling and cross sellingAchievements:• Awarded the “Apple Sales Champion” in October 2014 and the go-to person for all Apple products for Officeworks Cairns store.• Awarded twice (November 2013 & April 2014) for the highest attachments of Extra Covers for technology products at Officeworks Cairns.• Awarded two (April 2012 & September 2012) "Officeworks Gold Pin"​ for exceptional customer service and dedication to Officeworks pillar of “Great Service” at Officeworks Cairns. The first being after only 11 months in the business.• Awarded "Employee of the Month for July 2011" for outstanding performance and contribution to Officeworks Cairns after only 3 months in the business.• Recognition by Phil Jackson, the Store Manager of Officeworks Cairns for the great efforts & exceptional customer service for the Financial Year 2011/2012. Show less

Dell Apcc1, Penang, Malaysia

Responsibilities:• Support the Australia & New Zealand business teams through the execution of the business critical Marketing process.• Marketing Communications (news print, fax, catalogues, mailers, TV advertisement and email blasts) briefing and production management.• Scheduling & co-ordination of the marketing teams, agencies & database vendors.• Ensuring all Marketing Communications conform to the agreed specification,quality levels and compliance with legal… Show more Responsibilities:• Support the Australia & New Zealand business teams through the execution of the business critical Marketing process.• Marketing Communications (news print, fax, catalogues, mailers, TV advertisement and email blasts) briefing and production management.• Scheduling & co-ordination of the marketing teams, agencies & database vendors.• Ensuring all Marketing Communications conform to the agreed specification,quality levels and compliance with legal requirements.• Establishing regional best practices consistently across the Asia-Pacific & Japanregion.• Identifying opportunities for greater time and cost efficiencies and executingagainst them.• Understanding the most effective approach to all areas of Marketing based onanalysis of program Return on Investment and market trends. Show less

Dell Apcc1, Penang, Malaysia

Responsibilities:• Managing business accounts from South Asia (SA) & South Asia Developing Markets Group (SADMG) with Spare Parts, Under-warranty Services, expedite delivery and technical support enquiries.• Managing daily inbound call volumes & email requests with a positive level of customer services for the best Customer Experience• Able to communicate in a pleasant, patient & polite manner.• Excellent product knowledge on Dell’s spare parts & type of warranties.• Follow… Show more Responsibilities:• Managing business accounts from South Asia (SA) & South Asia Developing Markets Group (SADMG) with Spare Parts, Under-warranty Services, expedite delivery and technical support enquiries.• Managing daily inbound call volumes & email requests with a positive level of customer services for the best Customer Experience• Able to communicate in a pleasant, patient & polite manner.• Excellent product knowledge on Dell’s spare parts & type of warranties.• Follow up with the customers on their part & warranty enquiries, providingsolutions & closing the deal.Achievements:• Recognition by Phil Bryant, the Vice President of Dell EMEA & awarded "DELL Home, Small & Medium Business Asia Pacific/Japan Customer Experience Award" for exceptional customer service and contribution to Dell Asia Pacific/Japan Customer Experience Performance for Q3 year 2007.• Recognition by Stephen J Felice, the President of Dell Asia Pacific/ Japan for outstanding performance & contribution in Q3FY09 Show less

Dell Apcc1, Penang, Malaysia

Responsibilities:• Maintaining and assisting Dell Asia Pacific Small & Medium Enterprise customers with Dell’s system sales enquiries.• Preparing quotations and tenders for Governmental Departments• Building trusts and open-relationship with customers to improve sales.• Managing inbound/outbound call volumes with an excellent level of customerservice for the best customer experience• Able to communicate in a pleasant, patient & polite manner.• Excellent product… Show more Responsibilities:• Maintaining and assisting Dell Asia Pacific Small & Medium Enterprise customers with Dell’s system sales enquiries.• Preparing quotations and tenders for Governmental Departments• Building trusts and open-relationship with customers to improve sales.• Managing inbound/outbound call volumes with an excellent level of customerservice for the best customer experience• Able to communicate in a pleasant, patient & polite manner.• Excellent product knowledge on Dell products.• Following up with the customers on their enquiries, providing solutions & closingthe deal. Show less

Bachelor'S Degree, Computer Science

Higher Diploma, Computer Science

Education record