David Chen Email & Phone Number

Singapore

Singapore

East Coast Commune - Completed- Supplier Advisory for Coffee, Bar-related elements, including negotiations.- Bar Layout Advisory, including equipment sourcing, improving workflow & inventory management suggestion. - Menu Engineering for coffee and bar selections, including recipes, preparation methods and serving procedures. - Cost control advisory.The Lion's Den - Completed- Advisory on supplier contractual terms.- Recipe card and cost control, including recipes, preparation methods and serving procedures. - Cost control advisory.

Singapore

- Oversee of Retail teams (Ngee Ann City & Holland Village stores) and Cafe team (Holland Village).- Spearheaded new pop-up store opening in Ngee Ann City.- Management of retail operations of both offline stores and lending support to online platform.- Responsible for hiring, training and culture building.- Oversee of daily operations, including dispute handling.- Physical inventory planning for offline stores for new collection launches. - Responsible for arranging of operational requirements for stores and pop-ups (Boutiques Fair, Nov 2019 edition).

Singapore

- Oversee of all restaurant concepts & catering arm in terms of operations and revenue. - Reduced food, beverage and labor costs systematically by streamlining operational procedures and negotiations of trade deals.- Decreased operational cost across all concepts by 22% within 6 months.- Tasked with improving coffee beverage standards and longevity of all espresso machines within the Group and guiding appointed Lead Barista and Trainer in quality control and operating procedures.

Singapore

- Development of sales kits, strategies and direction for B2B businesses, group outlets and catering arm.- Improving of Business-2-Business/Consumer models and secured stable accounts with various entities ranging from cafes to hotels.- Management of key accounts and creating leads for e-Commerce models.- Actively involved in Marketing department for restaurants and Operations in catering arm.

Singapore

- Head of Sales for Da Paolo Group for restaurant, catering and Business-2-Business/Consumer arms. - Responsible for start-up of Da Paolo Catering arm from ground up in 8 months.- Increased events revenue for Restaurant and Catering arm by over 40% in 2 years. - Operational-in-charge for all outlets in terms of leads-building and execution of services rendered. - Management of key accounts.- Responsible for arranging of operational requirements for all events and internal departments.- Acting Operations Manager of Restaurants and Catering departments for 6 months.

Singapore

- Head of Catering Sales department for Marmalade Group, creating sales strategies and implementation of various operational-related protocols and setting of Standard Operating Procedures for the department.- Oversee sales and operations department, supervision of execution of and services rendered.- Lending operational support to restaurant arm and catering events.- Developed "Marmalade Weddings" and "Marmalade Express" catering models with feasible business direction.- Gate-keeper for additional hires with contractors and vendors.

Singapore

- Oversee sales and supervision of execution of services rendered.- Lending operational support to restaurant arm and catering events.- Gate-keeper for additional hires with contractors and vendors.

Singapore

- Management of key accounts. - Overseeing and managing staff from Sales, Accounts, Purchasing departments.- Gate-keeper for additional hires with contractors and vendors.

Division Driver

Rise By Digital Bcg Academy, Digital Sales & Marketing

Diploma, International Business