David Young Email & Phone Number

London, England, GB

London, England, GB

After joining GB Bank, my primary focus was to put in place the people, processes and systems required to complete the build of the bank, and to get to launch readiness. Operational readiness was achieved (Board-approved and verified by internal audit) and the bank is now live. Since then my main areas of focus was on running the operational functions and.

London, GB

As COO, I directly oversaw all operational affairs across the Bank which includes IT, Information Security, Change, Operations, and HR. I was also responsible for all outsourced functions both within the Group and also to 3rd parties. My role provided the leadership, management and vision necessary to ensure that the Bank had the proper operational.

London, GB

I led the function that is all about improving customer experience and customer relations. The team and I were passionate about creating FANs by listening to customers and colleagues and challenging the whole organisation to focus on the things that are most important to customers, and driving consistent customer improvement

London, GB

As Chief Technology Officer, my role was to harness the power of technology to deliver amazing propositions for our customers and colleagues. My responsibility stretched across Build and Run functions and included: - P&L responsibility for internal capability and external suppliers - Service responsibility for all live systems - Build capability across.

London, GB

As Director of Change and Innovation, I had responsibility for Metro Bank's full change programme and the IT development capability to make it happen across 3 platforms - Microsoft CRM, Core Banking systems and Digital. Key achievements included: - Developing an appropriate change governance structure for the Bank from business case through to post.

London, GB

As Director of Digital Channels, I had full responsibility for the Digital experience for our Customers, from day-to-day service operations through to developing the future roadmap. Key achievements included: - Launching a new mobile banking proposition for Personal customers that quickly became the most used channel in terms of transactions. I led the.

London, GB

This was my first role in Metro Bank and involved growing capabilities in a number of areas to support our Customers. My responsibilities included the Contact Centre, Store Support, some back-office support teams and an emerging Digital capability. Key achievements included: - Growing the Contact Centre from ~10 to ~100 colleagues and putting in place core.

Roles included:Head of Planning, Consumer DivisionHead of Branch ExpansionHead of Sales Support, South DivisionHead of Lead Generation & Reporting

Boston, Massachusetts, US

M.Litt, Masters Research In Business Studies

Exchange Programme

Bess, Business Studies