David Young-Ritchie Email & Phone Number

New York, United States

Leading a diverse team of 30+ individuals, in which my duties include managing customer escalations , team motivation and coaching, as well as fielding potential fraud activity for purchases/customers looking to use our platform for resale.Managing TickPick’s app reviews. This includes monitoring feedback, responding to user concerns, and ensuring a positive user experience by addressing issues raised in reviews. I also analyze feedback trends to provide insights for product improvements.

New York, United States

Provide and consistently communicated with staff, ASM, and Area Manager to ensure knowledge of the stores weekly/monthly targets (Budget, UPT, ADT, Conversion %), as well as store to store operations Opening and Closing procedures Generating a team atmosphere with a diverse staff, as well as evaluating sales staff performance Training new personnel on product knowledge, POS Systems, and customer service Processing Shipment, and conducting weekly cycle counts to ensure an accurate inventoryAssisted E-commerce team in customer service duties such as handling order inquiries, issuing refunds, etc.

Brooklyn, New York, United States

Assisting music teachers with teaching students how to play their instruments, mainly guitar and piano Instructed, supervised, and monitored students during pick-ups, snack-time, and recital events

New York, United States

Maintained organization of the stock room and prepared clothing for sale Trained new personnel, organized work routines, and fostered team unity amongst a diverse staff

New York, United States

Provide excellent customer service by assisting patrons with purchases and showcasing extensive knowledge of store products and policies