- Provide first and second level support to Norton Rose Fulbright staff.- Provide a high level of customer service for incoming phone calls and requests through the call logging system.- Troubleshoot hardware and software issues; assisting with equipment roll-outs and manual handling of equipment.- Monitor Service Desk call logging system (ServiceNow) ensuring incidents and requests are acknowledged in a timely manner.- Identify problems which require additional expertise and take appropriate action, including escalating as appropriate.- Liaise and collaborate with other IT teams and employees to resolve issues.- Support IT's after-hours roster to provide after-hours service to all Norton Rose Fulbright offices and users.- Involvement in firm-wide projects and rollouts; supporting of upgrades to the software environment.

- Level 1/2 support for Desktop/Laptop computers and Smartphone devices not limited to troubleshooting and setup of devices- Previously parterned with Optus to as part of the Optus Smart Spaces O-Team initiative- Utilized Salesforce to manage and maintain customer data- Consistently achieved a QA score of 90% and over- Able to meet and exceed KPI expectations to maintain SLA levels- Training and assisting new team members with the onboarding process

- Provided Level 1/2 support for Windows OS, MacOS, iOS, iPadOS, Android OS and Smart Home Devices- Provide phone-based computer and tablet support across Australia and New Zealand- Configure software for access to email, web and other supported services- Maintained backups and performed regular security checks on devices- Ensure a high level of customer satisfaction and first call resolution when troubleshooting computer or phone problems with hardware and software- Configured, managed and troubleshooted Microsoft 365 suite products- Utilized Salesforce and Microsoft Dynamics to manage customer data- Able to meet and exceed set KPI expectation whlst being the best performing Technician between June 2021 and October 2022- Partnered with Optus as part of the Optus Smart Spaces O-Team initiative

- Compiling, verifying and sorting information according to protocols to be entered into the system- Inserting data into system from source documents within an allocated time frame- Review data for inconsistencies and errors - Collaborated in a team to manually sort ballot papers with high precision and efficiency according to client requirements- Perform ad-hoc administrative duties as required to ensure smooth workflow operations

- Entering and scanning of goods into the database system- Packaging of items so that they can be sent to customers- Updating inventory of the storeroom on a daily basis to ensure items are correctly positioned for easy access• Updating inventory in the system on a daily basis

- Crowd Control Assistantance- Admin work- Adhc duties- Data Entry