Head Service Advisor
CurrentLeading a team of service advisors who are responsible for maintaining open communication between customers and mechanics by conveying the customer's requests to the mechanics and reporting inspection results to customers to sell them on the products and services needed to keep their vehicle running optimally. Setting up appointments and answering customer questions over the phone and in person. Ordering and returning products from vendors as needed, handling warranty claims, assisting with the hiring, scheduling, and training of other service advisors.