David O'Neill Email & Phone Number

Pindrop Security provides comprehensive solutions to protect financial services companies and their phone users from account takeover, social engineering and other attacks. Pindrop solutions protect your entire call system – inbound, outbound, live, recorded and in the IVR, customer-facing and employee-facing. With Pindrop, every single call receives a highly accurate, highly actionable risk score, catching over 80% of fraud calls within 30 seconds of the call starting.Comprehensive Phone Channel Protection – High-confidence risk scoring for every caller based on location and call typePrevent Fraud Transactions – Detect 80% + of inbound fraud calls on the first call well before approving and carrying out transactionsActionable, Accurate Fraud Intelligence – High-confidence risk scores for all calls and built-in intelligence sharing across enterprisesUsing Pindrop Security SolutionsPindrop Security’s solutions are capable of monitoring and analyzing any phone number or phone call in your telecommunications environment. Pindrop solutions can be deployed to protect enterprises before, during and after the call, for both inbound and outbound calls and for live, recorded calls or IVR calls.For calls to the call center, Pindrop’s Fraud Detection System (FDS) uses the breakthrough patent-pending Phoneprinting™ technology to analyze call audio. Phoneprinting identifies anomalies that indicate fraud, including Caller ID/ANI spoofing, call forwarding, and voice distortion. Phoneprinting also produces a unique Phoneprint for every call to identify repeat offenders. FDS also leverages voice biometric signatures to track known fraudsters and scores risk factors such as the ANI location, telco, and call velocity. The result is a highly-accurate risk score based on less than 20 seconds of audio.

Delivery of UIP, WFO, Performance Management, ACD and custom applications projects across the EMEA Region. Matrix management of remote resources including offshore installation and development teams. Responsible for the timely, cost effective and quality delivery of solutions to direct customer and via channel partners.