David Broderick Email & Phone Number

Pliant provides business and technical consulting resources when you need a long-term partner on your team or a short-term consultant to collaborate on a project. We consider ourselves to be an essential “utility player” who brings a different perspective you can leverage to propel your company forward.

• LifeWIRE is a healthcare-focused communications platform featuring a proprietary workflow engine that enables customizable patient engagement through SMS, email, and IVR, accessible on any device.[Workflow Design &.
• I design automation workflows and prototypes to align with customer vision.
• I develop automated programs, APIs, and tools to enhance customer engagement and implementation.
• I create and maintain internal/external technical documentation and custom support tools.[Collaboration & Requirements Alignment]
• I collaborate cross-functionally to align platform capabilities with customer needs and business requirements.
• I translate business requirements into clear technical specifications for engineering team.[Testing & Issue Resolution]

Boise, US

SOS provides sustainability services for organizations and events. We provide assessments, training, planning and reporting tools which include immediate actions toward sustainability goals. We include environmental, economic, staffing, systems and processes in our services.

Boise, US

Boise, US

I served in a sustainability advisory role. My focus was on reducing and diverting waste from the landfill.

Boise, Idaho, US

• Healthwise is a mission based, non-profit global provider of health information for the top health plans, care management companies, hospitals, and consumer health portals. As an Integration Engineer on the Client.
• I contribute to the retention of clients using Healthwise by providing successful product integration solutions that drive increased utilization and up-sell/cross-sell opportunities.
• I manage competing client priorities and weigh them against internal resources on a daily basis to remove barriers and effectively support client issues.
• I improve internal efficiency and effectiveness, processes, products, and client experience through cross-functional team collaboration and customer relationship management systems such as JIRA and Salesforce.com.

Boise, ID, US

• As a Web Developer I was responsible for design, development, integration and support of enterprise web applications.
• Led the successful transition to their next generation web platform for public facing Boise State University sites. My role involved strategic planning, system design and implementation support.
• Managed the web development team transition to PHP and Zend Framework. Provided direction, mentoring, support, documentation and troubleshooting.

• Launched CityWit.com, a local community based portal; focused on delivering digital promotional content for local businesses.
• Provided consulting to small businesses for promoting products and services online.
• Developed a platform for small, local businesses to create and manage their presence online.
• Achieved a level of knowledge and understanding in many aspects of launching a startup venture.

Houston, Texas, US

• Developed, implemented and supported enterprise work flow and call management software for a global software support business.
• Wrote custom tool to close support cases that could not be closed with standard tools. This resulted in an 80% reduction in time and cost for these types of cases.
• Improved overall engineer efficiency in support provided to HP software customers with customizations made to the web application used to provide support.

Philadelphia, PA, US

• Led a team of three technical staff members supporting multiple Microsoft NT servers and custom applications for a Hewlett-Packard printer test lab.
• Effectively managed daily support operations.
• Consolidated hardware resources improving efficiency and reducing cost of support.
• Implemented tools and procedures to increase reliability and improve response time.

• Provided general technical consulting on desktop and server platforms to small and medium sized businesses, including industry and custom application support and computer networking design and implementation.
• Served as technical lead on network design and implementation, successfully connecting geographically-dispersed offices to corporate headquarters.
• Formalized customer support processes, resulting in better defined and repeatable processes, to enable growth of the business.
• Primary consultant for largest customers during growth period of the business.

Houston, Texas, US

• Supported department file/application server, desktops and custom applications.
• Simplified end user interaction with systems and applications by creating custom tools.
• Provided training and technical documentation for end users.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Business Management

Business Management