Coordinates team member activities to ensure individual and team goals are consistently achieved; ensures team members are working up to the highest standards in all aspects of their positions; conducts regular meetings with assigned service technicians to review company policy and procedures, performance, quality, and safety statistics;Monitors, through various reports, the skills and work performance of each assigned service technicianEnforces procedures concerning use and recording of results of testing equipment and/or appropriate manufacturer and company instructions; enforces the use of personal protective equipment (PPE); monitors the safety performance of each assigned service technician and takes corrective action as appropriateEnsures service technicians utilize Quality Service Skills in all interactions with customers; conducts ride-alongs with service technicians; conducts post-service call audits on a routine basis; reviews third-party surveys with techniciansProvides customer service support, as necessary; responds to customer inquiries and problems in a timely manner; resolves excessive consumption problemsStays abreast of industry technological developments and conveys this knowledge to team membersAttends District safety meetings; interfaces effectively with other internal departments; oversees CARE issues when a supervisor is mandated on-sitePromotes a safe work environmentPromotes and supports the brand

Led and coached a delivery and warehouse team of 100+ employees. Responsible for two Distribution Centers delivering 5.8 million cases and over $71 million in revenue annually.Assured product availability to support sales and marketing plans. Collaborated with Sales Team to execute marketing programs in outlet via direct store delivery.

Managed all facets of Sales, Delivery, Merchandising and Warehousing.Consistently delivered volume and profit goals.Negotiated contracts and customer marketing agreements with local accounts.Prepared sales and product forecastLed and coached a team of 100+ employees.Earned sales center of the year in 2009........................................................................................................................................ADDITIONAL RELEVANT EXPERIENCECoca-Cola Enterprises, Columbia, MDCategory Space ManagerDeveloped planograms for corporate sets utilizing space-to-sales software. Worked on test stores with Giant Landover to convert package sets to corporate sets.Mid-Atlantic Coca-Cola, Baltimore, MDDistrict Sales Manager Supervised sales and delivery teams, established clear objectives and helped team members develop plans to achieve quotas. Devised innovative and successful sales strategies.Westminster Coca-Cola, Westminster, MDVarious positions:Account Representative | Relief Driver | Conventional Sales | Production Line | Fork Lift Operator | Warehouse Loader