Business Administration Manager
Current
Aug 2024 - Present
AeroLeads people directory · profile
David D'Alton Email & Phone Number
Senior Project Manager,Deputy General Manager,Global Training and Quality Leader
at
Phasor Maintenance
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Project Manager,Deputy General Manager,Global Training and Quality Leader
Location
Ireland
Company size
Who is David D'Alton? Overview
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Quick answer
David D'Alton is listed as Senior Project Manager,Deputy General Manager,Global Training and Quality Leader at Phasor Maintenance, a with 9 employees, based in Ireland. AeroLeads shows a matched LinkedIn profile for David D'Alton.
David D'Alton previously worked as Business Administration Manager at Phasor Maintenance and Global Project Manager Operations and Delivery at Cognizant. David D'Alton studied at C.B.S Westland Row.
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Phasor Maintenance
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Profile bio
About David D'Alton
Experienced Operational Manager with a wide spectrum of abilities,an aptitude to learn and proven capability to exceed business KPIs and financial targets.Specialties: +Multilingual Customer Support (Tech/Device/Account)+Cross functional team leadership+Operational Service Delivery+Frontline Support Management (TS/CS)+Process Improvement +Change Management+Adult Education+Successor Planning
Listed skills include Leadership, Customer Experience, Team Building, Bpo, and 42 others.
Current workplace
David D'Alton's current company
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Phasor Maintenance
8 roles · 23 years
David D'Alton work experience
A career timeline built from the work history available for this profile.
Global Project Manager Operations And Delivery
Responsibilities● Managing a team of 50 to 100 Campaign Specialists, Quality Analysts, Subject Matter Experts (SMEs), Team Leaders and Team Managers● Engaging all internal teams and ensuring a cohesive and collaborative work environment● Taking complete ownership and accountability for delivery of operational metrics and SLAs Capacity utilisation for all teams● Creating daily, weekly, monthly, quarterly strategies to meet client SLA targets● Consistently achieve high… Show more Responsibilities● Managing a team of 50 to 100 Campaign Specialists, Quality Analysts, Subject Matter Experts (SMEs), Team Leaders and Team Managers● Engaging all internal teams and ensuring a cohesive and collaborative work environment● Taking complete ownership and accountability for delivery of operational metrics and SLAs Capacity utilisation for all teams● Creating daily, weekly, monthly, quarterly strategies to meet client SLA targets● Consistently achieve high quality of delivery and performance from the entire team including Team Lead, QA, Trainers,SMEs and other Support Personnel● Ensure the team is fully skilled with product and process knowledge while aligned to workflow and process guidelines● Ensure personal deep subject matter expertise (product knowledge)● Hiring and ramp up responsibility● Creating bench strength and reducing attrition● Working proactively with Vendor Managers in diverse geographies and leveraging internal support structure Show less
Oct 2018 - Aug 2024
Manager
Leading 24 Multingual FTE to deliver client metrics covering EMEA B2B accounts receivable 9m USD monthly billingGlobal technology client - financialMultiple Financial GeosChannel,Enterprise and Global sales channelsClient Management/PartneringGDPR/ISO/CBoI responsibility
Jun 2017 - Oct 2018
Available
Available
May 2017 - Jun 2017
Customer Service Manager - Ireland
Lead an inhouse team of Customer Service Operators in delivering Healthcare Services and treatments to National Healthcare Organisations, Hospitals and patients.Lead an inhouse financial team in delivering robust credit control practices and revenue collection.End to end responsibilty for all front facing customer support, office administration and back office functions
Jan 2017 - May 2017
Senior Team Manager - Operations
Convergys
Senior Team Manager; Leading teams of managers (multilingual teams,EMEA) to develop their skills through coaching and demonstration of best practice Successor planning - develop new talent at all levels to ensure continuous operation Relationship Management across all internal support and stakeholders Financial prudence and planning Previous Roles;Team Manager - leading,managing teams of Support Professionals in CS and TS front line support Tier 2 Support… Show more Senior Team Manager; Leading teams of managers (multilingual teams,EMEA) to develop their skills through coaching and demonstration of best practice Successor planning - develop new talent at all levels to ensure continuous operation Relationship Management across all internal support and stakeholders Financial prudence and planning Previous Roles;Team Manager - leading,managing teams of Support Professionals in CS and TS front line support Tier 2 Support ProfessionalAssociate TrainerTier 1 Technical SupportCompetencies added;Six Sigma TrainingExecutive Leadership Leaders as Coaches Show less
Jun 2010 - Sep 2016
Internal/Technical Field Sales
Internal Sales SupportTechnical Field Sales - National/Independant Account Management
2004 - 2008
~4 yrs
Service Delivery Senior
Service Delivery Senior, Residential-Networks Dispatch Senior,Capacity Management
Jan 1999 - Dec 2005
Team & coworkers
Colleagues at Phasor Maintenance
Other employees you can reach at phasor.ie. View company contacts for 9 employees →
1 education record
David D'Alton education
-
C.B.S Westland Row
FAQ
Frequently asked questions about David D'Alton
Quick answers generated from the profile data available on this page.
What company does David D'Alton work for?
David D'Alton works for Phasor Maintenance.
What is David D'Alton's role at Phasor Maintenance?
David D'Alton is listed as Senior Project Manager,Deputy General Manager,Global Training and Quality Leader at Phasor Maintenance.
Where is David D'Alton based?
David D'Alton is based in Ireland while working with Phasor Maintenance.
What companies has David D'Alton worked for?
David D'Alton has worked for Phasor Maintenance, Cognizant, Intrum, Available, and Air Liquide.
Who are David D'Alton's colleagues at Phasor Maintenance?
David D'Alton's colleagues at Phasor Maintenance include Rezarta Dajlani, Paul Watters, Des Doran, and Stephen Duffy.
How can I contact David D'Alton?
You can use AeroLeads to view verified contact signals for David D'Alton at Phasor Maintenance, including work email, phone, and LinkedIn data when available.
What schools did David D'Alton attend?
David D'Alton studied at C.B.S Westland Row.
What skills is David D'Alton known for?
David D'Alton is listed with skills including Leadership, Customer Experience, Team Building, Bpo, Call Center, Business Process Outsourcing, Account Management, and Sales.
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