Responsibilities● Managing a team of 50 to 100 Campaign Specialists, Quality Analysts, Subject Matter Experts (SMEs), Team Leaders and Team Managers● Engaging all internal teams and ensuring a cohesive and collaborative work environment● Taking complete ownership and accountability for delivery of operational metrics and SLAs Capacity utilisation for all teams● Creating daily, weekly, monthly, quarterly strategies to meet client SLA targets● Consistently achieve high… Show more Responsibilities● Managing a team of 50 to 100 Campaign Specialists, Quality Analysts, Subject Matter Experts (SMEs), Team Leaders and Team Managers● Engaging all internal teams and ensuring a cohesive and collaborative work environment● Taking complete ownership and accountability for delivery of operational metrics and SLAs Capacity utilisation for all teams● Creating daily, weekly, monthly, quarterly strategies to meet client SLA targets● Consistently achieve high quality of delivery and performance from the entire team including Team Lead, QA, Trainers,SMEs and other Support Personnel● Ensure the team is fully skilled with product and process knowledge while aligned to workflow and process guidelines● Ensure personal deep subject matter expertise (product knowledge)● Hiring and ramp up responsibility● Creating bench strength and reducing attrition● Working proactively with Vendor Managers in diverse geographies and leveraging internal support structure Show less

Leading 24 Multingual FTE to deliver client metrics covering EMEA B2B accounts receivable 9m USD monthly billingGlobal technology client - financialMultiple Financial GeosChannel,Enterprise and Global sales channelsClient Management/PartneringGDPR/ISO/CBoI responsibility

Lead an inhouse team of Customer Service Operators in delivering Healthcare Services and treatments to National Healthcare Organisations, Hospitals and patients.Lead an inhouse financial team in delivering robust credit control practices and revenue collection.End to end responsibilty for all front facing customer support, office administration and back office functions

Senior Team Manager; Leading teams of managers (multilingual teams,EMEA) to develop their skills through coaching and demonstration of best practice Successor planning - develop new talent at all levels to ensure continuous operation Relationship Management across all internal support and stakeholders Financial prudence and planning Previous Roles;Team Manager - leading,managing teams of Support Professionals in CS and TS front line support Tier 2 Support… Show more Senior Team Manager; Leading teams of managers (multilingual teams,EMEA) to develop their skills through coaching and demonstration of best practice Successor planning - develop new talent at all levels to ensure continuous operation Relationship Management across all internal support and stakeholders Financial prudence and planning Previous Roles;Team Manager - leading,managing teams of Support Professionals in CS and TS front line support Tier 2 Support ProfessionalAssociate TrainerTier 1 Technical SupportCompetencies added;Six Sigma TrainingExecutive Leadership Leaders as Coaches Show less

Internal Sales SupportTechnical Field Sales - National/Independant Account Management

Service Delivery Senior, Residential-Networks Dispatch Senior,Capacity Management