-Staffed, supervised, and coached an average of 99 associates daily to ensure the highest quality and quantity of work-Identified and mentored associates for new roles and promotions Guided packing departments to improve average units processed per hour spent by 19.8% month over month, June to July 2023-Achieved a 12% improvement in SLI (safety leadership index) over 5 months, February to June 2023, through spearheading and implementing projects to improve safety and productivity on the production floor-Solved problems proactively while overseeing workflow and communicating to management about barriers and issues to ensure timely delivery of customer orders

-sort and packed out shipments in a timely manner to ensure fulfillment -proactively solved problems with quality and shipments to ensure timely fulfillment-reduced cost by ensuring shipments left on time

-Manage, supervise, coach, and lead partners while on duty-Manage and help supervise inventory through daily and weekly orders and setting order pars-Lead and train other shift supervisors, barista trainers, as well as train new baristas.-Manage cash handling through creating and finalizing deposits, creating coin orders, and managing cash pars in the safe and multiple tills-Work with team to ensure orders are made correctly and quickly for patrons-Create a warm inviting “third place” for patrons while striving to fulfill the Starbucks Mission Statement

-Perform point of sales and customer service to guests-Work with team to ensure orders are made correctly and quickly for patrons-Create a warm inviting “third place” for patrons while striving to fulfill the Starbucks Mission Statement

Assisted Management with administrative needs across the General Management, Company Management, Fiance, and Development Departments.GENERAL MANAGEMENT -Maintained venue calendars and petty cash liability account -Field external rental and event inquiries and drafted contracts for productions and rentals -Orchestrated the maintenance of the office equipment and maintained office suppliesCOMPANY MANAGEMENT: -Tracked and updated hiring tracks for actors and the creative team -Organized travel, hospitality, and housing for all actors and the production team -Performed payroll through Paychex, ensuring pay and deductions for all actors were correct -Completed and tracked company ticket requests and complimentary ticket requestsFINANCE: -Processed accounts payable and accounts receivable -Prepared box-office sales settlement reports for all productions and rentals -Procured samples for yearly financial non-profit audit -Generated end-of-day sales, weekly sales, and weekly recognized revenue reports -Maintained, organized, and filed accounts payable files -Performed end-of-the-month bar, merchandise, and food inventory and asset sheet DEVELOPMENT: -Researched, administrated, and tracked the integration of new donor prospects -Quantified ratings of current donors in both Tessitura and Wealth Engine Program -Crafted fundraising campaign letters, emails, and grant proposals -Explored creating a young donors program to grow a younger audience and donor base -Processed contributions as well as generated and sent acknowledgment letters -Collaborated on event planning for the yearly gala, opening night parties, and other events

-Was the primary point of contact for patrons regarding event information, seating, and history of the theater -Checked performance space for cleanliness, proper setup, and any safety issues prior to opening the house-Was attentive and anticipate patrons' needs. Be available to help assist and/or answer any questions.-Managed front-of-house operations, audience services representatives, and public lobby areas-Coordinated, trained, supervised, and informed ushers on all event information-Ran house opening, 10-minute warning, 5-minute warning before curtain-Coordinated with production on the opening of the house as well as smooth transitions in and out of intermission-Created House Management Report for events including any facility issues or unresolved complaints• Locked and secure the theater for the night-Performed end-of-the-month inventory for Bar-Accurately operated the Tessitura computer ticketing system while processing inbound and outbound sales calls to sell tickets for Bucks County Playhouse events.-Problem-solved by effectively communicating with guests and resolving any unexpected issues.-Communicated positively with guests to establish their needs efficiently and courteously.

-Provided all guests with a positive first impression of the Bucks County Playhouse by offering superior, individualized customer service.-Accurately operated the Tessitura computer ticketing system while processing inbound and outbound sales calls to sell tickets for Bucks County Playhouse events.-Problem-solved by effectively communicating with guests and resolving any unexpected issues.-Communicated positively with guests to establish their needs efficiently and courteously.-Worked with the front-of-house team to create a warm and inviting atmosphere

• Provided all guests a positive first impression of Cedarville University's DeVries Theater by offering superior, individualized customer service.• Accurately operated the Vendini computer ticketing system while selling tickets for Cedarville University's Theater Department Main Stage events.• Problem-solved by effectively communicating with guests and resolving any unexpected issues.• Communicated positively with guests to establish their needs efficiently and courteously.• Worked with front of house team to create a warm and inviting atmosphere

• Organized, maintained, and cared for costumes and properties in stock and rented• Create,d upholstered, and reupholstered set pieces and dressings • Managed and led props, costume, and dressing crews• Other Duties and Roles as needed including: Assistant Props Master, Set Decoration and Construction, Costume Supervisor, Assistant Costume Supervisor, Electrician, Costumer and Dresser

• Collaborated with producer and director in artistic aspects• Procured and managed properties• Designed, built, and decorated sets on location

• Performed point of sales and customer service to patrons• Monitor pool area for prevention and care of injuries• Clean and maintain pool, decks, and the facility as a whole

• Monitor pool area for prevention and care of injuries• Clean and maintain pool, decks, and the facility as a whole• Teach fundamental and advanced swimming lessons

• Set up and maintained bars• Led other Student Workers on shift

• Led and provided care for campers• Served as a role model• Officiated ranges including riflery, archery, ropes course, and model rockets