David Doyle Email & Phone Number

Dallas/Fort Worth Area

• Outperform peers as one of the top, most productive warehouse workers in a group of ~100 team members at one of the top 5 retail stores in the US, with $750M in first-year sales. Improve customer service via timely.
• Singlehandedly decreased inventory losses 25% by identifying the root cause and suggesting an innovative solution. Consolidated rewrapped items to one aisle for increased visibility and accuracy.
• Delivered an ambitious project on a demanding deadline by restructuring work schedule to allocate resources more efficiently. Reorganized R code mattresses in a separate aisle in just 1.5 hours.
• Collaborated with a team, maintaining an upbeat attitude despite working long hours in unpleasant conditions to prepare for the grand opening of the chain’s first location in Texas.

Dallas/Fort Worth Area

Denton, TX

• Brought on board in a leadership position to energize the team and elevate customer service in the financial services sector. Consistently met or exceeded goals, earning every possible merit raise and many monthly.
• Transformed store performance, reversing 12 months of negative trends to regularly attain team goals through teamwork, dedication and exceptional customer service.
• Converted a dissatisfied customer into a staunch advocate and referral source by actively listening, identifying the issue and resolving the problem.
• Expanded customer base and earned many referrals from satisfied clients in a highly competitive sector competing with many well-established financial institutions.
• Drove unprecedented growth in revenue and loan portfolio, requiring a 100% increase in staff to handle the additional demand for consumer loan products.
• Volunteered to elevate performance at the Wichita Falls location by training the Store Manager, sharing industry best practices and streamlining workflow.

Denton, TX

• Recommended by store manager for promotion to a leadership role based on creative problem solving, dedication, hard work and the ability to motivate a team. Managed day-to-day team activities including picking product.
• Improved location accuracy from 55% to 98% and elevated productivity with an innovative labeling strategy. Identified root cause and remediated problem with available materials.
• Defined a creative solution that was cascaded to five additional locations, improving backstock of toy section to boost productivity during the peak holiday season.
• Increased team productivity and reduced pick time while improving location accuracy and eliminating clutter through an ambitious reorganization of entire aisles.
• Recognized for excellence in inventory preparation repeatedly. Recruited by store managers in the region the region, traveling to coach team leads on annual inventory requirements as subject matter expert.
• Continually set new store records for smoother and faster inventories by outside auditors with high scores, year after year.

Denton, TX

• Brought on board in a developmental role to improve performance in a busy retail operation.
• Volunteered to head a 5-member team prepping for the annual outside audit and physical inventory – completed two days early – in the absence of the usual team manager.
• Attained rankings as the smoothest and fastest inventory count in store history.
• Delegated responsibilities and coached team members to improve productivity.