David A. (Tony) Gurr Email & Phone Number

Hendersonville, Tennessee, United States

Pro customers need assistance finding the right products, tools, and services to complete their jobs on time and at a competitive price. Utilize Order Up to complete transactions quickly, enabling Pros to get back to their jobsites faster. Send large orders through Volume Preferred Price (VPP) to ensure the Pro is getting the best pricing. Communicate.

Hendersonville, TN

• Overall Responsibilities: This position is responsible for direct interaction and support of the Genus, plc Information Technology User community and all computer hardware and software used by them in the performance.
• Directly respond to Hardware, Software, Printer, and Remote Connection problems submitted via e-mail, phone, and in person by the IT User community.
• Log and maintain accurate description of activities and problem solutions using the helpdesk call tracking software.
• Support requests for video, teleconference, mobile phone, unified communication and telephone PBX assistance.
• Set up, upgrade, maintain, and troubleshoot Desktop and Laptop computers running various MS Windows operating systems.
• Create support procedures, technical reports and update existing support documentation.

Colorado Springs, Colorado Area

Complies with documented procedures for IT service restoration by adhering to the Enterprise Service Desk (ESD) policies and procedures relative to problem analysis and resolution. Accurately and completely captures Customer and Incident data within the service request tracking system. Follows direction from Shift Leads. Researches and documents new.

Colorado Springs, Colorado Area

Description of duties, tasks and accomplishments: Served as the Information Assurance Support Officer (IASO) and oversaw the organization’s Information Assurance campaign to ensure that DoD Information Assurance Certification and Accreditation Process (DIACAP) and computer network defense procedures are compliant. Provided end-user support (Microsoft.

Colorado Springs, Colorado Area

Description of duties, tasks and accomplishments: Designed, developed, and managed the Microsoft SharePoint site for the organization’s network collaboration. Directed the professional development, training and provided IT support to over 100 personnel for training exercises that supported the multiple world-wide locations of SMDC. Managed and coordinated.

Camp Arifjan, Kuwait

Description of duties, tasks and accomplishments: Served as the Information Assurance Manager (IAM) for Kuwait. Implemented the Defense Information Assurance Certification and Accreditation Program (DIACAP) within Kuwait. Provided end-user IT support to the battalion command team and staff members. Supervised, trained, and mentored ten junior Soldier’s and.

Augusta, Georgia Area

Description of duties, tasks and accomplishments: Supervised, trained, and mentored three junior Drill Sergeants within the section and over 400 Advanced Individual Training Soldiers.Honors/awards: Army Commendation MedalSpecial courses taken (seminars, workshops, training programs): Cadre Training Course (26-30 Jan 2004); Applied Suicide Intervention.

Tampa/St. Petersburg, Florida Area

Description of duties, tasks and accomplishments: Managed the DoD Information Technology Security Certification and Accreditation Process (DITSCAP), performed risk assessments, validated system security authorization agreements for the Designated Approving Authority, and performed security inspections. Information Assurance Project Officer for USSOCOM.

Computer/Information Technology Administration And Management

General

Activities and Societies: Future Business Leaders of America (FBLA); tennis teamHonor Student (graduated in the top 10%); Who's Who Among.