Managing and implementing solutions for Marketing Cloud customers.- Guiding client through best practice implementation and management of Marketing Cloud- Providing strategy guidance on deliverables, roadmap, and creation of a backlog- Design and development of custom Marketing Cloud/third party API integrations- Development of custom reporting using various languages- Development of a custom Journey Builder activity to integrate with third party SMS carriers- Assisted clients with AI/MLM queries and adoption

Designing and implementing Marketing Cloud solutions- Development of MC data model for support of SAS-MA migration- Implementation of Journey Builder flows to automate campaign use cases- Strategic guidance on setting up a backlog, configuring JIRA, and offshore workflows

- Working with large clients to gather requirements and create documentation- Leading in a multi-functional technical team to build and deliver on custom solutions- Running workshops and mentoring for newer employees

Designing, developing, and implementing solutions for Salesforce’s scale business. - Coordinating with a diverse team across the globe to build solutions that drive customer adoption - Leveraging database expertise to design scale solutions for customer reporting across 100,000+ customers- Building complex SSJS and ampscript solutions to Salesforce marketing requests

Blueprinting, implementing, testing, and managing solutions for Marketing Cloud customers. - Designing implementations of various SMC products, such as MobileConnect, MobilePush, and Journey Builder- Building integrations between diverse SMC partners - Streamlining workflow and data management via robust automation- Mentoring and training new members of the SMC technology practice

Managing clients in the East and South Regions. - Troubleshooting and resolving code, API, data, SMS, and deliverability issues - Providing guidance for workflow optimization and application best practices- Building automation of regular support tasks and custom client needs via NAGIOS scripting and offshore resources- Maintaining client portfolio documentation related to clients’ specific use of the application platform for continuity in technical support solution delivery- Subject matter expertise in the following ExactTarget products: API - REST and Web Services, AMPScript, client and application database schemas, Marketing Cloud Appexchange, Chainbuilder Email Archive, and mobile product lines (legacy and MobileConnect)

- Tasked with automation of daily tasks via PL\SQL scripting- Responsible for EDI integration and breakfix

Served as a primary asset for SQL related issues and High severity issues, as well as standard triage and resolution of support cases.Tasked with facilitating the transition of all ANGEL Application Analysts to support of the Bb Learn system. Responsible for management of daily meetings, serving as the first point of escalation of Bb Learn cases, and facilitation of training opportunities on technologies relevant to the Bb Learn LMS. Responsible for management of the weekly meeting for all Application Analysts. Implemented required presentations of all Analysts to facilitate knowledge sharing and professional development goals.Responsible for review and validation of KB articles in both Bb Learn and ANGEL LMS. Assisted with migration of knowledge between Peoplesoft CRM management software and the Salesforce ticketing system.

Responsibilities included coordination of assets and scheduling, serving as the first point of escalation for the Nights team, and troubleshooting of proprietary Medical/Regulatory systems.