David Akbary Email & Phone Number

Sydney, Australia

Responsible for implementing, maintaining, supporting, upgrading networks within Datacoms internal infrastructure and clients networks.Main responsibilities is to ensure the high availability of the network infrastructure in order to provide uninterrupted and stable performance for staff and clients.Day to day activities include but not limited to:- Cisco Meraki - Manage Meraki Network infrastructure both for internal and external clients.- Cisco Nexus - Configuration and maintenance of the Nexus switches.- AWS - Support customer cloud infrastructure on Amazon Web Services platform.- F5 BIG-IP - Configure load balance servers and daily maintenance- FortiGate - Manage firewall rules and daily maintenance- Palo Alto - Manage firewall rules and daily maintenance- Sophos UTM/SG - Manage firewall rules and daily maintenance- Kaseya - Traverse Network Monitoring tool – Adding/modifying new devices and test.- Cacti – Monitoring WAN traffic- Managed Engine – Netflow analyzer- Checkpoint Firewall – Add/Remove rules as required by the business, also proactively maintain the rules so that any obsolete rule is removed as soon as possible.- Cisco Unified Communications Manager - Manage IP Phone system.- Cisco ASA firewall - Add/Remove rules as required by the business, also proactively maintain the rules so that any obsolete rule is removed as soon as possible.- Cisco router and switches – Administer routers and switches when there is an issue or to complete a task requested by the business.- Cisco Wireless Lan Controller - Add/remove/modify setting and deploy new Cisco AP's as requested by the business.- HP switches - Administer switches when there is an issue or to complete a task requested by the business.- HP IMC - Adding/modifying new devices and alerts & configure backups.- Riverbed StealHead - Maintain and troubleshoot WAN optimization issues

Sydney, Australia

- Act as the contact point between Service Desk and other resolver groups (Wintel, Citrix, Networks, Midrange, DBA, Problem, Incident Management, Service Delivery Manager)- Implemented a number of measures within Service Desk in order to achieve and maintain customer SLA's- Delivering reports (daily and monthly) to internal and external stakeholders.- Developing reports to track team performance; creating improvement plans to address inefficiencies and to ensure targets are met.- Creating knowledge base documents; ensuring the knowledge base is maintained and kept up to date. - Training team members on customer specific and internal processes.- Assisted with scheduling an optimized roster to meet call volumes during peak and non peak periods- Quality assurance monitoring of call and ticket quality to ensure procedures are followed.- System maintenance and administration (using Active Directory, Exchange Management Console, SCCM, NetbBackup, etc.)- Act as an escalation point for technical issues within the team.

Sydney, Australia

- Act as the first point of contact for phone calls from users regarding IT issues and queries - Receiving, logging and managing calls from users via telephone- Troubleshoot basic network issues - Escalate unresolved calls to the infrastructure support team - Log all calls in the Service Desk Call Logging system (CA Service Desk) - Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner - Maintained a high degree of customer service for all support queries and adhere to all service management principles - Provided support in MS Office applications used within the environment (Word, Excel, Outlook, PowerPoint) - Provide stats for the weekly Service Desk report on call trends - Publishing support documentation to assist staff with requests for information & provide staff training if required - Active Directory tasks. Creating user accounts, reset passwords, create groups etc.

Sydney, Australia

- Managing the “helpdesk” email inbox- Categorising and assigning tickets to other members of the team for resolution- Completing user admin requests, ie new User creations, adding/removing user permissions- Providing answers from a knowledge base

Sydney, Australia

Responsibilities and Duties:- Maintain the availability of company computer resources including servers, workstations, laptops and printers.- Maintain and create user accounts and polices within Active Directory- Recommended, evaluated and purchased IT assets- Maintain inventory of IT assets- Purchased software licensing and tracked licensing compliance- Assist in administration and maintenance of Microsoft Exchange Server and user accounts- Maintain all servers, PC's, workstations and printers- Maintain system tape backups and assist in implementing disaster recovery plan- Help Desk / End-user support for hardware, software and Windows operating systems- Assisted in producing system/network documentation and IT policies- Maintain network security policy, addressed server security issues and applied appropriate security patches and upgrades.

Sydney, Australia

Deployment and maintenance of Windows Small Business Server 2003, Exchange Server 2003, Windows Terminal Server and Active Directory.Responsibilities and Duties:- Recommended, evaluated and purchased IT assets- Created and maintained user accounts and polices within Active Directory- Purchased software licensing- Created and updated system/network documentation and IT policies- Implemented disaster recovery plan

Bachelor Of Computer Science, Computer Forensics

Some of subjects taken include: - Computer Forensics - Information Security - Database Design and Development - Computer Networking.

Hsc

Activities and Societies: Vice Captain of the School in 2002