David Kong Email & Phone Number

Raleigh, North Carolina, US

• Flextrack is an industry leader in providing companies with integrated Vendor Management System (VMS) software and Managed Service Provider (MSP) solutions to help companies accelerate their growth and streamline their.
• Responsible for product roadmap, feature development and enhancements to deliver superior value to our clients and drive organizational success.
• Responsible for overall Dev Team backlog including client change requests, feature enhancements and improvements to support our clients success with our software / service offerings.
• Responsible for new client implementations from RFI/RFP to BRD development to build, test and go-live phases across the entire SDLC.
• Responsible for managing organizational / team best practices in terms of security policies/procedures, BCP/DR planning and compliance initiatives.

Raleigh, North Carolina, US

• Responsible for writing and updating BRD ("Business Requirement Document") and SOP ("Standard Operating Procedure") documents for new client on-boarding and systems integration.
• Led and successfully managed large scale VMS implementations for Canadian public and private sector clients, with on-budget and on-time delivery of customized VMS/MSP solution(s).
• Managed the design and execution of technical integrations between the VMS system and client in-house technologies and back office systems (such as SAP, PeopleSoft)
• Successfully collaborate with and manage key client stakeholders across all areas of the project, such as requirements analysis, solutions development, project updates, change requests and acceptance testing milestones.

Lincoln, RI, US

• Wildtree Herbs is a leader in manufacturing organic and GMO-free sauces, spices and culinary blends. Their products are sold direct-to-consumer through a party plan sales model. My main responsibility was to oversee.
• Led and directly managed project to develop a recipe and menu planning website and mobile application with an aggressive 5 month timeline. Directed all project activities across content, marketing, training and.
• Fully managed all aspects of the software development life cycle with an agile methodology, including requirements definition, user stories, sprint planning, scrum meetings, product roadmaps & backlog. Typically worked.
• Collaborated with design team by creating all initial website & mobile app wireframes and mockups, and personally reviewed all high resolution designs & interactive prototypes to meet our UI/UX objectives.
• Successfully managed all key stakeholders across critical technology projects, including our senior executive director steering committee and our C-suite management team, by keeping them informed of project status.
• Recommended back office system enhancements based on process & observational analysis, and collected user feedback resulting in a simplified new rep on-boarding sales system and improvements to order entry and party.

Nashville, TN, US

• Due to the departure of our previous Project Manager, I was promoted into a leadership role of the digital products team to create the product strategy for all consumer-focused, subscription products. Reporting.
• Researched industry trends and user behaviour to recommend and implement a successful product strategy focused on mobile-optimized experiences, game-based learning and targeted educational content.
• Led the project to redesign our website to be mobile optimized and to develop native iOS and Android tablet applications. Created SOW, project plan, design wireframes, and directly managed vendors, timelines and budgets.
• Successfully managed project to create back-end infrastructure and mobile-optimized (POS) order entry applications that would result in increased sales rep satisfaction and decreased operational costs. Within 12.
• Implemented an SMS-based customer verification system for subscription enrolment which reduced potential sales fraud
• Analyzed subscription metrics to identify focus areas to reduce subscriber churn. Recommendations included a sales incentive promoting direct deposit enrolments resulting in a 25% decrease in YoY payment breakage.

Nashville, TN, US

• Researched industry trends and user engagement metrics leading to specific product recommendations to focus on mobile optimized experiences and game-based learning experiences. From 2011 - 2012, unique visits, page.
• Led the project to create Southwestern's first native iOS and Android mobile apps for their early learning children's website (SkWids.com) including SOW, timeline budgets and wireframes. Within 6 months, 30% of total.

Nashville, TN, US

• Southwestern Advantage is a direct sales company that sells educational products through their Summer Sales and Leadership Program. I was part of a team that launched the company's first digital product line, which.
• Developed & implemented an analytics & reporting system (event tracking, heat maps, KPI reporting) that led to customer insights and successful product recommendations
• Collaborated with education experts and our editorial production team to create out online digital content strategy
• Led the project to develop 4000+ math & science online instructional videos which formed the basis of our digital content strategy for our teen-based subscription website

Nashville, TN, US

• Developed sales and leadership skills with over 200 hours of advanced sales, team building and recruiting workshops in Nashville, TN
• Established organizational skills by leading, training and managing 13 sales reps in Ottawa, ON as an organizational sales manager
• Envisioned, developed and marketed a Wordpress-based recruiting and sales training website to distribute sales training audio & video resources and foster an online learning community for sales reps

Nashville, TN, US

• Gained excellent communication skills through direct sales of educational books and software for over 2500 families door-to-door resulting in 185 customers and personal retail sales of $27,000 in a 13 week selling period
• Developed excellent goal setting, scheduling and time management skills by working over 75 hours per week prospecting customers, performing in-house sales presentations, managing all records and cash collection and.
• Top First Year Dealer Award (#27 out of over 1000 sales people)

Bachelor Of Commerce (Bcom), Accounting (Minor In History)

Business Analysis

Intro To Web Development Diploma

Education record