i. Strategy and Operations:• Developed and implemented a comprehensive digital transformation strategy aligned with business goals, resulting in a 20% increase in manufacturing efficiency.• Developed policies, procedures, and operational standard documents to embed new processes and digital tools into routine practice.ii. Data Analysis:• Performed analysis and created visual dashboards to inform business decisions.iii. Project Management:• Led and managed multiple digital projects, delivering them on time, enhancing overall productivity by 20%.• Developed project management documents.iv. Business Analysis• Mapped out the "As is" and "Future State" models of the business, identifying bottlenecks and areas of improvement. v. Digital Transformation• Collaborated with cross-functional teams, including sales, production, quality, accounts, to drive digital initiatives and ensured alignment with business objectives.• Researched, Identified, and integrated emerging technologies such as IoT, into business processes, significantly improving process efficiency.• Defined KPIs and metrics to measure the success of digital initiatives, resulting in continuous improvement and optimisation of digital processes.vi. Change Management• Managed and executed change management plans, ensuring the successful adoption of digital solutions by over 100 employees and stakeholders.vii. Stakeholder Management• Managed relationships with external vendors/partners and stakeholders, ensuring the delivery of high-quality digital solutions.• Engaged with the Executive Team, providing updates on project progress, addressing concerns, and ensuring stakeholder satisfaction.

• Thoroughly vetted ICT component submissions, ensuring compliance with established standards and specifications.• Conducted PC and laptop problem diagnosis and troubleshooting efforts, consistently delivering prompt and effective solutions. Achieved a 20% reduction in average issue resolution time.• Proficiently handled the installation of hardware and software configuration, guaranteeing seamless integration and functionality.• Acted as a key liaison between beneficiaries and staff, addressing and resolving IT-Infrastructure issues promptly to enhance overall user satisfaction and operational continuity. Conducted regular feedback sessions to identify areas for improvement.• Administered and maintained the Active Directory environment, ensuring user accounts, groups, and permissions are accurately configured and aligned with the organizational needs.• Maintained accurate documentation of system configurations, changes, and troubleshooting procedures.

• Formulated and implemented strategic policies for the fund's academic and research intervention lines and drove effective allocation and utilization of funds.• Monitored and maintained comprehensive information and data on sponsored projects, facilitating accurate reporting and informed decision-making.• Led and managed a high-performing team responsible for data collection on sponsored projects, ensuring accurate and timely acquisition of crucial information while effectively delegating, and empowering team members.• Fostered strong relationships with beneficiaries, serving as a primary point of contact for all project-related inquiries and fostering collaborative partnerships, exhibiting customer-centric focus by putting the beneficiaries at the heart of decision-making.• Provided guidance and counsel on complex research administration matters, including compliance regulations to principal investigators and beneficiary administrators.

• Proactively resolved warranty claims while maintaining SLA compliance of 98%, by implementing strategies for efficient claim resolution.•Part of a cross-functional collaboration team aimed at driving the digital transformation of the company’s global warranty management process. Through strategic initiatives and the infusion of digital technologies, achieved a remarkable 20% reduction in processing time and a 15% decrease in error rates.• Participated in the integration of lean, agile, and continuous improvement management principles into the organizational framework, spearheading the adoption of innovative work tools and practices. Through this strategic approach, successfully implemented transformative processes that not only contributed to a measurable improvement in overall workflow but also significantly enhanced customer satisfaction.• Revitalized the documentation and reporting process, achieving a 30% increase in data accuracy and enabling data-driven management decisions.• Executed a comprehensive data migration and cleaning initiative, guaranteeing precision and uniformity in datasets. Achieved a 98% accuracy rate through meticulous cleansing procedures, fostering a reliable foundation for data-driven operations and enhancing overall data quality• Developed visually compelling dashboards using Google Sheets, Excel, and Power BI, effectively presenting key insights. Enhanced data visualization techniques resulted in an increase in information clarity and accessibility, facilitating informed decision-making for stakeholders across the organization.• Applied information modeling and analysis techniques to ensure the accuracy and relevance of data showcased in the dashboards, utilizing data visualization techniques and value stream mapping to facilitate informed decision-making for stakeholders across the organization, contributing to a more agile and data-driven operational environment.