David Worth Email & Phone Number

Boston, Massachusetts, Us

Starburst Data is a pioneering technology company specializing in data analytics. Renowned for its open-source Presto platform, Starburst enables organizations to access and analyze vast amounts of data across diverse sources quickly and efficiently. With a commitment to innovation, Starburst empowers businesses to make data-driven decisions by providing a unified and scalable approach to data analytics. The company's solutions cater to a wide range of industries, offering flexibility and performance in handling complex data challenges. Founded on the principles of collaboration and excellence, Starburst Data is reshaping the landscape of data access and utilization for enterprises worldwide.

Redwood City, California, Us

Spearheaded the growth of the Customer Success team focusing on scale through people, process, and systems. Led the expansion of the team hiring and mentoring 25 customer advocates composed of CSMs, Implementation Managers, and Regional Leads across the US, India, and EMEA. In support of the expansion developed supporting job families and career ladders ensuring each employee has a clear career path. Developed the core processes necessary to streamline operations and implement a predictable forecasting model. WorkBoard met or exceeded renewal forecast numbers each quarter while reducing Customer Success effort spent on non-customer value activities. Altered the strategy based on a revised segmentation model including the development of a low/tech touch model. Ensured each CSM was enabled to drive “value first” versus “feature first” conversations in order to maximize the value of each customer interaction. Created the vision for WorkBoard Learns using education content to empower all personas with the goal of driving up platform consumption. This included a monetization strategy concluding with formal certifications for specific roles. Worked with Product, Sales, and Marketing leadership to create programs designed to reduce customer friction, optimize self service, and drive value across the customer journey. Dynamic teams were formed to drive specific initiatives with measurable outcomes around consumption, onboarding time, and value creation.

Boston, Ma, Us

Led Acquia's core Cloud product lines delivering world class digital experiences to organizations of all sizes. The portfolio accounted for $150M of ARR that drove Vista Equity's $1B purchase of Acquia. Transformed cross functional, product and engineering teams, through a transformation of strategy, execution, and culture. Instilled a customer focused mindset inside the product and engineering organization through the use of OKRs. Head of Technical Program ManagementSpearheaded Acquia’s Technical Program Management team establishing the critical processes required to take new product and enhancements to existing product to market.

Boston, Ma, Us

Director of Strategic Customer ProgramsManaged Acquia's strategic customer programs ensuring successful adoption of Acquia's Cloud, PaaS, and SaaS products. These customer programs were digital transformation initiatives that required an in depth amount of consulting expertise regarding the impact digital transformation has on a customer’s core business. Customers varied across the Fortune 500 and produced the equivalent of $1M+ Subscription and Services on an annual recurring basis.Head of Worldwide Partner Delivery ServicesArchitect of Acquia's Partner Delivery Services Program running a global team of professionals whose goal was to educate, support, and ensure both our partners and customers were successful selling and implementing our portfolio of products. Practice Manager, Professional ServicesManaged a multimillion dollar portfolio of engagements focused on delivery and execution. Partnered with sales to expand accounts and with customer success in support of renewals.

Ottawa, Ontario, Ca

Accountable for all U.S.-based projects and managed the overall customer experience. I spearheaded the rollout of a customer experience-driven methodology, established a project management office supporting the U.S., Canada, and Jamaica, and scaled the organization to support 70 employees dedicated to optimizing value delivery.Managed the emerging products portfolio aimed at increasing services revenue and driving software reseller growth. I developed the necessary infrastructure for product assessment, including business case development, go-to-market strategies, and company and partner enablement. The portfolio focused on creating data-driven applications that utilized Oracle and Open Source technologies to address complex eCommerce challenges.

Cambridge, Ma, Us

Managed Endeca's strategic customer portfolio, focusing on delivering a world-class experience throughout the customer journey. By consistently communicating the value of our solutions to senior executives, I secured Endeca's position within our customers' enterprise software stack. This approach led to high customer retention and growth, significantly contributing to Oracle's $1.1 billion acquisition of Endeca.

Worldwide, Oo

As a member of the management team, I led the digital transformation of the California and West Virginia Department of Health & Human Services welfare programs. This role involved overseeing multiple large-scale teams responsible for implementing statewide enterprise applications, including welfare eligibility and Medicaid systems.

Newvision in Technology was founded in 1989 by Eric Worth and was dedicated to serving small and medium-sized businesses by offering business consulting, software services, and package software. The firm specialized in areas like Accounting Software, SAP Business One, Macola, and Epicor. In 1999, after setting growth and revenue records, the company was acquired by American Express.

Mais, Accounting And Information Systems

Bs, Mis, Finance