David Alger Email & Phone Number

Endicott, New York, US

• Led multidisciplinary team, fostering a collaborative environment that facilitated seamless cross-functional cooperation and innovative problem-solving.
• Maintained strong focus on continuous improvement, conducting regular analysis and refining workflows to increase efficiency and product excellence.
• Instituted comprehensive documentation practices ensuring improved knowledge transfer among team members and enhanced project continuity.
• Accomplished in leading end-to-end project lifecycles, from initiation to closure, ensuring successful delivery on time and within budget.
• Led team responsible for migrating, configuring, maintaining and enhancing the Microsoft 365 ecosystem: including Exchange Online, SharePoint Online, Teams, OneDrive for Business, InTune and related applications.
• Implemented advanced security measures such as multi-factor authentication (MFA), data loss prevention (DLP) policies, and conditional access to safeguard sensitive data and enhance compliance.

West Hartford, Connecticut, US

• Led and managed multiple diverse teams across 2 departments, aligning their efforts with overarching company goals and driving improved performance implementing projects.
• Fostered a culture of collaboration and innovation, resulting in cohesive teams that consistently exceeded project objectives.
• Developed new on-boarding procedures for employees and team mentoring.
• Implemented new change management request procedures, implementation plans, communication procedures and post-change reviews, creating a comprehensive record that aids in future reference and compliance.
• Actively mentored junior team members, providing guidance, knowledge transfer, and training to elevate their skills and readiness to handle escalated issues.

Milford, MA, US

• Recognized as the go-to escalation point for resolving complex issues and critical incidents, providing innovative solutions that resolve challenges quickly and effectively.
• Expertise in managing high-pressure situations and critical incidents, leading cross-functional teams to restore services swiftly and minimize business impact while communicating with stake holders.
• Proficient in conducting thorough root cause analyses to identify underlying issues, implementing preventative measures to eliminate recurring problems and improve overall system stability.
• Skilled in designing and implementing, scalable and reliable onpremise network and Microsoft cloud architectures that align with business requirements, leveraging cloud-native services to optimize performance and.
• Implemented cloud security best practices, ensuring data protection, identity management, and compliance with relevant industry standards (e.g., NIST, GDPR, HIPAA).

• Ran daily operations of growing managed service provider. Responsible for year after year continued growth of the MSP division. Planned, directed and coordinated network-related projects and teams. Oversaw.
• Fostered a culture of innovation within the business, introducing innovative solutions and staying ahead of industry trends, resulting in improved competitiveness and differentiation leading to year over year growth.
• Motivated teams to align with business objectives, fostering a collaborative environment that contributed to enhanced employee engagement, performance and retention.
• Established long-term vendor partnerships, ensuring timely delivery of goods and services while fostering open and transparent communication with vendors, addressing concerns promptly and maintaining a positive rapport.