• Led multidisciplinary team, fostering a collaborative environment that facilitated seamless cross-functional cooperation and innovative problem-solving. • Maintained strong focus on continuous improvement, conducting regular analysis and refining workflows to increase efficiency and product excellence. • Instituted comprehensive documentation practices ensuring improved knowledge transfer among team members and enhanced project continuity. • Accomplished in leading end-to-end project lifecycles, from initiation to closure, ensuring successful delivery on time and within budget. • Led team responsible for migrating, configuring, maintaining and enhancing the Microsoft 365 ecosystem: including Exchange Online, SharePoint Online, Teams, OneDrive for Business, InTune and related applications. • Implemented advanced security measures such as multi-factor authentication (MFA), data loss prevention (DLP) policies, and conditional access to safeguard sensitive data and enhance compliance. • Skilled in selecting and designing KPIs that provide actionable insights, leveraging data analytics to drive informed decisions and continuous improvement across multiple teams. • Developed standards and implemented sales training for a Modern Office Solution utilizing Microsoft 365, Azure, SharePoint, Teams and OneDrive. • Successfully developed and managed accurate budget forecasts contributing to effective financial planning and resource allocation. • Collaborated with cross-functional teams to develop pipelines, budgets, weekly project update meetings and develop statement of works (SOW) for customer projects.

• Led and managed multiple diverse teams across 2 departments, aligning their efforts with overarching company goals and driving improved performance implementing projects. • Fostered a culture of collaboration and innovation, resulting in cohesive teams that consistently exceeded project objectives. • Developed new on-boarding procedures for employees and team mentoring. • Implemented new change management request procedures, implementation plans, communication procedures and post-change reviews, creating a comprehensive record that aids in future reference and compliance. • Actively mentored junior team members, providing guidance, knowledge transfer, and training to elevate their skills and readiness to handle escalated issues.

• Recognized as the go-to escalation point for resolving complex issues and critical incidents, providing innovative solutions that resolve challenges quickly and effectively. • Expertise in managing high-pressure situations and critical incidents, leading cross-functional teams to restore services swiftly and minimize business impact while communicating with stake holders. • Proficient in conducting thorough root cause analyses to identify underlying issues, implementing preventative measures to eliminate recurring problems and improve overall system stability. • Skilled in designing and implementing, scalable and reliable onpremise network and Microsoft cloud architectures that align with business requirements, leveraging cloud-native services to optimize performance and cost-efficiency. • Implemented cloud security best practices, ensuring data protection, identity management, and compliance with relevant industry standards (e.g., NIST, GDPR, HIPAA).

Ran daily operations of growing managed service provider. Responsible for year after year continued growth of the MSP division. Planned, directed and coordinated network-related projects and teams. Oversaw implementation of best practice driven results in client networks. Provided face to face sales engineering support to close major project and managed services contracts. Successfully negotiated sale of division and oversaw transition of assets to Integrated IT while maintaining 99% of clients through acquisition. • Fostered a culture of innovation within the business, introducing innovative solutions and staying ahead of industry trends, resulting in improved competitiveness and differentiation leading to year over year growth. • Motivated teams to align with business objectives, fostering a collaborative environment that contributed to enhanced employee engagement, performance and retention. • Established long-term vendor partnerships, ensuring timely delivery of goods and services while fostering open and transparent communication with vendors, addressing concerns promptly and maintaining a positive rapport that leads to mutually beneficial outcomes.