David Dunn Email & Phone Number

Austin, Tx, Us

Fairfax, Virginia, Us

• Senior Enterprise Architect for the Health Technology Office responsible for the implementation of Zero Trust Architecture and process improvement. Focused on coordinating communications with enterprise agencies, integrating diverse technologies, and driving accountability for the overall success of the programs aligned with enterprise priorities as set by the VA.• Provided customer with assessment of VA Enterprise needs and delivered tailored solutions for the Health Technology Office, Health Informatics, and Sub-Product Lines. • Provided best practice software engineering methodologies and mentoring• Demonstrated comprehensive knowledge of Health Informatics Sub-Product lines and services to assist diverse enterprise needs effectively. The knowledge base required includes VistA, AWS offerings, SQL Server, PowerBI, VDIF, SOA, and Incremental Software Architecture. • Systems supported include VistA, VDIF, CHDR, HDR, and all other systems in the Health Informatics product line.

Fairfax, Virginia, Us

• Program Manager for VistA Security Remediation (VSR). The project comprised nine projects related to shoring up the possible security vulnerabilities within the VistA environment. Epics including Vista Audit Solution. Responsible for ensuring that underlying information technology (IT) operational processes and functions that support the service are enhanced without disrupting service or introducing new errors. Provided technical direction and monitored all significant activities so the service was delivered successfully.• Identified problems and determined the accuracy and precision of information. Used fact-driven judgment to generate and evaluate alternatives to present to the VA. An example would be when David assumed leadership of the program and, upon thorough analysis of the projects, designed and implemented changes that saved years of development effort for the VA. The process changes were driven by successful numerical analysis, projections, and process optimizations in detecting security vulnerabilities.• Provided in-depth financial analysis to support the software development product lifecycle and managing business processes, developing solutions/reporting that facilitate effective information flow and reporting across organizations. The results of the analysis were used to recommend changes in priorities and focus based on realized trends, such as reduced spending by the VA by a planned by several million dollars.• implemented a "customer-first" practice for deployment so that the team produced software that surpasses VA standards for software releases. As a result, the customer satisfaction scores rose from 2.0 to 4.5 (out of 5)• Worked with clients and customers, including agency employees, partners, and vendors, to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.

Reston, Virginia, Us

*Led team of system’s architects in providing VA compliant systems solutions. Assigned tasks, projects, and architectural designs as needed*Managed initiatives across multiple teams dispersed throughout the Unites States in support of strategic VA and technology initiatives*Regularly communicated with project participants and stakeholders to provide project information and implement effective project governance*Conducted time study and performed statistical analysis to determine cost of system modifications. Also determined cost of cancelling requests at different check points*Conducted analysis showing the cost reductions of cancelling change orders quickly when needed. *Member of Continuous Process Improvement Team resulting in numerous processes to ensure customer satisfaction and reduce costs*Team lead of in charge of hiring and helping to ensure success of contractors to meet VA needs*Team lead of hiring, discipline, and success of contractors to meet VA needs.

Reston, Virginia, Us

Led several cross functional teams to examine the entire ecosystem for roughly 120 enterprise applications spread across numerous data centers nationwide.- Create and manage project budget- Keep all key stakeholders informed- Build and nurture relationships with key VA personnel and leadership.- Act as SME for theoretical systems availability analysis- Created project plan, project schedule, created standard process, interviewed staff, and produced tangible product highlighting strengths and weaknesses of pilot system. - Interview VA staff and contractors to obtain needed systems information. Coordinate collection of data. - Create document detailing all systems involved for a particular application. Document details points of weakness, single points of failure, software reliability, and overall architected availability for a applications and systems.- Report progress up to SMS leadership and VBA Executive Director.Project Description:For each system we evaluate and extract data from the ISCPs, design documents, architecture documents, software defect information, and any other relevant documents needed to complete work.Perform an analysis of it's DR fail-over potentialEvaluate all infrastructure components including SAN, WAN, and internal networkEvaluate all system configuration item informationObtain MTBF information from manufacturer for all components in questionWork with systems experts to determine MTTR information for all systemsUtilize software reliability programs to perform software modelling and reliability analysis of all custom software.Create comprehensive architected availability reports of enterprise systems using industry standard availability calculations.

Meudon, Fr

– Virtual Development teams• Managed a large ($30 Million) project across multiple teams dispersed throughout the United States, Europe, and the Middle East. • Identified deviations from plans and identified trends that may have adverse financial effects, made current and long-term projections, and analyzed the costs of programs to assist in decision-making. The solutions took nine months, from hardware (server) procurement to installing the systems. The proposed solution shortened the implementation to only three months.• Led a cross-functional team of system architects, Java developers, Oracle DBAs, validation engineers, and WebLogic integration engineers to produce banking and wireless solutions in an Agile environment. • Regularly communicated with project participants, product owners, and stakeholders to provide project information and implement effective project governance. • Nurtured customer relationships, managed KPIs, maintained quality, and ensured timely delivery of software installations.• Managed installation of software and systems in remote data center.

• Lead national team of system engineers to manage deployment, configuration, and support of Siemens solutions.• Implemented customer satisfaction surveys for support calls resulting in customer satisfaction increase and “Hot Issue” procedures to provide comprehensive solutions to the most challenging customer issues.• Responsible for budget and on-time execution.• Lead rollout and customization of CRM(Salesforce.com). Implemented new policies and procedures. This resulted in faster incident solution time and a 65% increase in customer satisfaction.• Responsible for team budget.• Implemented 24x7 customer support operation resulting in 65% were fewer escalations. Reduced average ticket closure time by 50% and drove further performance improvement.• Implemented incident tracking system, procedures, and escalation paths. • Established robust technical support process, escalation paths, tools and KPI’s.• Developed customer SOW and signoff procedures to ensure customer satisfaction before leaving customer site.• Lead team of architects, developers in .NET and Java technologies, and test engineers to create real-time traffic management and reporting solutions. Agile Environment. Millions of people use results of these systems.

Round Rock, Texas, Us

• Lead Lean Six Sigma global process improvement team for 3 years, producing saving of over $15 Million annually.• Automated business systems using SAS and MS Office. Designed and developed a customer satisfaction prediction system based which was ~95% accurate.• Designed and developed a dynamic headcount modeling system for non-linear work models. Patented by Dell.• Lead development of reporting and statistical analysis project using SAS and MS Office for team of 500+ end users globally. • Led international team dedicated to overhaul process, create new KPIs and reporting for Global Technical Account Manager organization (500+ people).

Round Rock, Texas, Us

Managed complex custom projects for customers. Used CRM tools to manage customer experience. Managed numerous complex escalations requiring leading teams across PG, sales, tech support and TAM organizations. Identified and pursued opportunities for business expansion.• Recommended ITIL best practices to customers to reduce outages and lower technical support costs through call prevention.

St. Louis, Mo, Us

Provided comprehensive financial services to families and individuals selling numerous financial products, including stocks, bonds, mutual funds, IRAs and others investments. Educated client in personal financial strategies such as debt reduction, retirements planning and college planning.• Maintained and exceeded sales quota at Edward Jones. Brought in $1.8M in assets and 100 new customers within a 12-month period.

• Collaborated with finance to create financial models and pricing plans for services and products, earning numerous contract wins. Wrote proposals resulting in $36M new sales. • Responsible for budget and P&L for national team. Responsible to training, performance appraisals, and advancement.• Planned, scoped, architected system solutions; ensured best solutions created to fit customer requirements. • Directly engaged in technical sales activities and contributed sales increases of 250% in two years.

• Increased sales 400% by participating in sales and pre-sales activities, presales engineering, and proposal writing. • Responsible budget, P&L, training, performance reviews, and career advancement.• Planned, architected and managed projects; created numerous workflow applications Internet sites using Microsoft technologies; responded to RFIs, RFPs, and RFQ.• Created project plans, including timelines, resource estimates, cost estimates, risk assessment and management plans for numerous projects; supervised code reviews, installations and quality assurance procedures for numerous projects. Managed projects through the full SDLC model.

Led technology consultant teams as large as 20 people; responded to RFIs, RFPs, and RFQ. Implemented standardized engineering processes and inventory controls. Orchestrated creation of numerous web sites and internal software solutions based on Microsoft technologies. Managed customer experience using CRM tools previously not used. • Sold $3M in consulting services and hardware. • Implemented incentive and bonus polices; lowered employee turnover 60%; improved customer satisfaction 25%.• Responsible for budget, P&L, performance reviews, training, and career advancement.• Built relationships with customers to increase sales; managed $1.5M of technology education and $1M of systems integration work annually.• Led technical sales teams resulting in sales increases over 200% in consulting services and hardware in two years.

• Project manager for a $400K telecommunications upgrade for a secure, digital, telecommunications switch• Managed resource estimation, requirements gathering and software design specifications• Oversaw timeline estimates with critical path flow, project deadlines and risk management• Led team in attaining SEI CMM Level 3 Certification for Electrospace• Oversaw the entire lifecycle of software projects, including specification gathering, requirements, design, coding, reviewing and testing

Dallas, Tx, Us

• Led team in attaining SEI CMM Level 3 Certification • Oversaw the entire lifecycle of software projects, including specification gathering, requirements, design, coding, reviewing and testing• Used Visual Basic, C and C++ to create client server applications• Optimized data normalization for speed, index optimization and row design

Post Graduate Program, Artificial Intelligence

B.S., Computer Science

Business Administration And Management, General